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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Anthropic Limited - **Location:** Seattle, WA, United States - **Experience:** Expert - **Salary:** $170,000.0 - $230,000.0 - **Contract:** Permanent contract - **Skills:** Android Software Development, Apple IOS, Apple Mac Systems, Bash Shell, Chrome OS, Software as a Service, Dynamic Host Configuration Protocol, Domain Name System (DNS), Github, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Python (Programming Language), Networking Basics, Zero Trust Network Access, Scripting, Information Technology, Slack, Atlassian Tools, Gsuite - **Published:** May 27, 2026 - **Apply:** https://seeker-sp.worksourcewa.com/jobview/GetJob.aspx?JobID=293443337 ## About the Role * Have 5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment * Are an excellent communicator who genuinely enjoys helping people solve problems * Have strong troubleshooting skills and are methodical, curious, and persistent * Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android * Have significant experience with Google Workspace administration * Have experience with Slack administration - workspace management, permissions, and troubleshooting * Have substantial experience supporting and administering additional SaaS tools * Understand identity and access fundamentals - SSO, MFA, directory services * Are familiar with MDM fundamentals and endpoint management concepts * Have experience with basic scripting (Bash or Python) for automation * Take ownership of problems and follow through until they're resolved * Think beyond the immediate fix - you ask "why did this happen?" and "how do we prevent it?" * Are organized enough to manage competing priorities without things falling through the cracks * Propose solutions when you see a process that doesn't scale * Are looking to develop deeper technical skills and take on more complex systems administration challenges over time Strong candidates may also * Be familiar with zero-trust security concepts and endpoint security tooling * Have experience with networking basics - DNS, DHCP, VPNs, networking fundamentals * Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns) * Have experience using AI tools to improve personal or team productivity ## Description End-User Support * Triage and resolve issues across hardware, software, networking, and accounts - primarily through our ticketing system, with additional support via Slack and in-person * Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) * Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement * Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) * Handle escalations requiring cross-team coordination * Participate in an on-call rotation for urgent issues outside business hours * Provide hands-on support for user technology, AV systems, conference rooms, and printers Communication & Documentation * Communicate clearly with users of all technical levels * Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles * Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves Operational Improvement * Help streamline onboarding and other high-volume operations as the company scales * Contribute to automation efforts * Maintain and improve device management, identity, and access systems * Assist with scripting (Bash, Python) to automate repetitive tasks, This role is based in one of our offices (San Francisco or Seattle). There is a 4 day per week in office expectation. If you will be based out of the Seattle office we expect you to be in-office 5 days/week. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) ## Related Articles - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers)