> Markdown version of [/jobs/ext/1677105-it-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1677105-it-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Future plc - **Location:** Sparks, NV, United States - **Experience:** Starter - **Salary:** $58,000.0 - $68,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Data Analysis, Apple Mac Systems, Software Applications, Business Software, Spreadsheets, Microsoft Office, Networking Basics, Systems Integration, Information Technology, User Accounts - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d47317548ce8423f ## About the Role * High school diploma or equivalent required; associate's degree in information technology, Computer Science, or a related field preferred. * CompTIA A+ certification preferred. * 1-2 years of experience in a help desk, technical support, or customer service role. * Solid working knowledge of Windows and Mac OS, Microsoft Office 365, and common business applications. * Familiarity with troubleshooting PCs, printers, mobile devices, and basic networking concepts. * Strong customer service, communication, and problem-solving skills. * Ability to manage multiple support requests and priorities in a fast-paced environment. * Experience with a help desk ticketing system a plus., * High school graduate plus relevant vocational training (e.g. sheet metal work) * Experience in a manufacturing environment * Ability to perform basic setups in a variety of departments * Ability to read drawings * Ability to use precision measuring equipment * Ability to create spreadsheets and graphs using Excel or the equivalent * Ability to create and file Work documents * Additional math skills relating to algebra, geometry and/or trigonometry, Must be able to lift up to 35 pounds on a regular basis. Must have normal vision (with or without corrective lenses) and hearing (with or without corrective hearing aids). Working Environment: Office environment / Shop environment. Moderate noise level. Exposure to dust, heat and cold. This position will require drug testing per company policy. ## Description PRIMARY RESPONSIBILITY: The IT Help Desk Technician will serve as the first point of contact for employee IT support, handling the day-to-day workload of troubleshooting, resolving, and escalating basic hardware, software, and access issues to keep team members productive., * Help each other succeed * Communicate clearly and directly, listen well * Encourage teammates * Blameless problem solving HONESTY AND INTEGRITY * Honor your commitments * Do the right thing * Consistent in your attitudes and actions LEAN * Improve processes * Open to new ideas * Share information, and teach * Expose issues NUMBERS FOCUSED * Deliver results * Analyze data for improvement * Take ownership and accountability * Work smarter, not harder EXCELLENCE * Exhibit passion in serving customers * Contribute solutions * Sense of urgency * Be the best at what you do * Seek knowledge FUN * Be positive * Celebrate achievements * Don't take yourself too seriously, * Serve as the first point of contact for employee IT support requests via phone, email, and in person. * Log, track, and prioritize support tickets through the help desk ticketing system. * Troubleshoot and resolve basic hardware, software, and connectivity issues for end users. * Set up, configure, and deploy workstations, laptops, monitors, and peripherals for new-hire onboarding and existing employees, coordinating with HR on start dates and equipment needs. * Provision and deprovision of user accounts and system access for onboarding, transfers, and offboarding, in coordination with HR; manage routine password resets and access requests * Install, update, and configure standard software applications and printers. * Escalate complex or unresolved technical issues to the IT Integration Specialist or appropriate IT staff. * Maintain accurate inventory of IT equipment, supplies, and loaner devices. * Provide basic end-user training and how-to guidance on standard software and hardware use. * Document recurring issues and solutions to build out the team's knowledge base. * Other duties as assigned ## Related Videos - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)