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# TECHNICAL LEAD L1

- **Company:** Wipro Limited
- **Location:** Los Angeles, CA, United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $148,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Cloud Computing, Digital Content, Issue Tracking Systems, Performance Tuning, Software Troubleshooting, Reliability of Systems, Performance Monitor, Servicenow
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c3e14b4211d6fc89

## About the Role

Strong troubleshooting across Application + Cloud + Infrastructure
Hands-on Azure cloud operations exposure
ITSM expertise (ServiceNow)
Network and system administration expertise
Excellent communication and stakeholder management
Ability to manage critical incidents within SLA
Collaborative approach with client-offshore teams, 12-15 years of experience in IT including application support programs
Strong experience in application/platform operations, incident management, and production support environments
Proficiency in troubleshooting applications, performing root cause analysis, and managing system performance
Hands-on experience with ITSM tools (e.g., ServiceNow) and stakeholder coordination in a multi-vendor environment
Knowledge of preventive maintenance, system upgrades, patching, and offshore team coordination

Mandatory Skills: Telecom Unified Communications SIP .

Experience: 5-8 Years .

## Description

Onsite Tech lead responsible for overseeing DCMS operations, ensuring seamless content delivery, system performance, and user support. Leads incident management, stakeholder coordination, and cross-team collaboration to resolve issues and drive continuous service improvement. Ensures system reliability through proactive monitoring, maintenance, and root cause analysis., Manage day-to-day operations of Digital Content Management Systems, including user onboarding, configuration, content deployment, and reporting.
Enable immediate onsite action for critical incidents and access issues
Lead incident, problem, and service recovery management during outages
Serve as primary interface with LAWA IT and Business teams ensuring real-time communication and issue tracking.
Collaborate with L1/L2/L3 support teams, customer IT teams, OEMs, and partners for timely resolution of incidents and continuous service improvement.
Review and approve scheduled maintenance and application upgrades
Monitor offshore deliverables, ensuring consistent service quality
Perform root cause analysis to resolve production issues.
Diagnose and troubleshoot DSD & ACN applications.
Support and manage DCMS platform, ensuring seamless content delivery and system performance.
Conduct preventive maintenance, system health checks, patching, performance tuning, and software upgrades within defined maintenance windows.


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