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# Junior Systems & Solutions Engineer (Tier 2/3)

- **Company:** Griffin Technology Group
- **Location:** Mentor, OH, United States
- **Experience:** Starter
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Cloud Computing, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Networking Hardware, Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Networking Basics, Routing, Azure Active Directory, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Backup and Restore, Wireless Networks, Computer Network Operations, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Information Technology, 3-tier Architectures, Firewall Services Module, Cisco, Vmware
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4b6c58c2aef3b6b3

## About the Role

We're seeking a Junior Systems & Solutions Engineer (Tier 2/3) to join our growing engineering team. This is a mid-level engineering position for an experienced IT professional who enjoys solving complex technical challenges and wants to expand their skills beyond day-to-day support., * 3-5+ years of professional IT experience

 * Managed Service Provider (MSP) experience preferred
 * Demonstrated experience providing Tier 2 and/or Tier 3 technical support
 * Strong Microsoft 365 administration experience
 * Windows Server administration experience
 * Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching
 * Excellent troubleshooting and analytical skills
 * Strong written and verbal communication skills
 * Ability to manage multiple priorities in a fast-paced environment
 * Valid driver's license, reliable transportation, and willingness to travel to client locations

Preferred Qualifications

 * Microsoft Azure experience
 * Microsoft Intune experience
 * VMware and/or Hyper-V experience
 * Firewall configuration (SonicWall preferred)
 * ConnectWise Manage and ConnectWise Automate experience
 * Microsoft, CompTIA, Cisco, or other industry certifications

## Description

The Junior Systems & Solutions Engineer serves as the bridge between our Network Operations Center (NOC) and Systems & Solutions Engineering team. You'll provide Tier 2 and Tier 3 technical support while assisting with the planning, implementation, deployment, documentation, and support of engineering projects across our managed services portfolio.

This position offers the opportunity to work with a wide range of technologies while developing engineering, project delivery, and solution implementation skills alongside experienced technical professionals.

What You'll Do

As a Junior Systems & Solutions Engineer, you'll work on a variety of client projects while supporting complex technical environments.

Engineering Project Delivery

 * Assist with planning, implementing, testing, and documenting engineering projects.
 * Deploy and upgrade Windows Server environments.
 * Perform Microsoft 365 migrations and tenant implementations.
 * Deploy Microsoft Intune and endpoint management solutions.
 * Assist with Microsoft Azure implementations and cloud projects.
 * Configure and deploy firewalls, switches, wireless infrastructure, and networking equipment.
 * Support workstation deployments and technology refresh initiatives.
 * Participate in client onboarding, office relocations, and technology standardization projects.
 * Assist Systems & Solutions Engineers throughout all phases of project delivery, including planning, implementation, testing, documentation, and project closeout.

Tier 2 & Tier 3 Technical Support

 * Provide Tier 2 and Tier 3 technical support for managed service clients.
 * Resolve technical escalations received from the NOC.
 * Troubleshoot complex issues involving Microsoft 365, Windows Server, networking, virtualization, cloud platforms, cybersecurity, and business applications.
 * Participate in root cause analysis and long-term problem resolution.
 * Support complex client environments and engineering initiatives.
 * Participate in scheduled maintenance windows and the rotating on-call schedule.

Documentation & Continuous Improvement

 * Create and maintain technical documentation.
 * Develop implementation guides and deployment documentation.
 * Contribute to Standard Operating Procedures (SOPs) and technical standards.
 * Document engineering projects, infrastructure changes, and implementation activities.
 * Recommend improvements that enhance efficiency, consistency, and service quality.

Technologies You'll Work With

 * Microsoft 365
 * Microsoft Azure
 * Microsoft Intune
 * Windows Server
 * Active Directory & Entra ID (Azure AD)
 * VMware & Hyper-V
 * SonicWall, Cisco, Ubiquiti, Netgear
 * Networking (TCP/IP, DNS, DHCP, VLANs, VPNs)
 * Backup & Disaster Recovery Solutions
 * Endpoint Security & Cybersecurity Technologies
 * ConnectWise Manage & ConnectWise Automate


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