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# IT Support Technician

- **Company:** Brooksource
- **Location:** Aurora, CO, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $68,640.0
- **Contract:** Temporary contract
- **Skills:** Laser Printing, Tablet Computers, Information Technology, Laptops
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b36ffdbf3165c6cc

## About the Role

* High school diploma or equivalent

Work Experience:

 * At least 2 years of IT experience.
 * Customer service experience.
 * Experience troubleshooting operating systems.
 * Experience troubleshooting laser printers/scanners

Skills:

 * Ability to work effectively with both technical and non-technical personnel.

Preferred Qualifications:

 * Associate's or bachelor's degree in IT or related field.
 * Technical institute certification in a related field.

## Description

Provides support to users with technology-related issues including hardware, software, network, telephony, printers, and mobile devices. Troubleshoots, documents, and escalates issues; performs root cause analysis; and tests, evaluates, and implements new technology., * Provide second-level support for location-specific trouble tickets.

 * Support users with all technology-related issues and ensure one-call resolution.
 * Configure, install, and support workstations, laptops, printers, tablets, phones, and other networked devices.
 * Analyze performance, identify problem areas, and provide actionable insights.
 * Engage with multiple teams to resolve technical issues.
 * Perform maintenance tests, identify and isolate issues, and escalate as needed.
 * Assist with purchasing, inventory, and financial transactions for physical and licensed technology.


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