> Markdown version of [/jobs/ext/1677447-support-engineer](https://www.wearedevelopers.com/jobs/ext/1677447-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** GitLab - **Location:** Madrid, Spain - **Salary:** €95,200.0 - €160,800.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Bash Shell, Cyber Security, Continuous Delivery, Continuous Integration, DevOps, Programming Tools, Linux System Administration, Linux Commands, Log Analysis, OpenShift, Performance Tuning, Ruby on Rails, Ruby, Scripting, Large Language Models, Gitlab, Git, Selinux, Kubernetes - **Published:** July 17, 2026 - **Apply:** https://www.jobleads.com/es/job/ebf4c549d248e09fa6a890bee86b515d6 ## About the Role * Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and resolution. * Strong Linux systems administration knowledge, with the ability to troubleshoot performance and configuration issues in complex environments. * Familiarity with AI/LLM-powered developer tooling and gateway architectures, including how they are deployed and troubleshot in self-managed or air-gapped environments. * Ability to use scripting languages (preferably Ruby or Bash) and work within model-view-controller frameworks (preferably Ruby on Rails) to investigate and resolve issues. * Practical experience with Git and continuous integration/continuous delivery (CI/CD) workflows. * Skill in creating and maintaining clear, accurate support content and technical documentation. * Ability to explain complex technical topics in a clear, empathetic way to customers and coworkers with varying technical backgrounds. * Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes. * Understanding of common information security and compliance concepts and controls (e.g., DISA STIG and SELinux), and eligibility to work on United States federal customer environments as required for this role. ## Description As a Support Engineer on our U.S. Government Support Engineering team, you operate at the critical intersection of Support and Engineering, enabling public sector organizations and United States government agencies to run GitLab in some of the most secure and constrained environments in the world. Your work directly supports national security missions, including customers operating within FedRAMP-authorized, air-gapped, and classified or semi-classified environments where traditional troubleshooting approaches are not always possible., * Collaborate closely with public-sector customers, including U.S. government agencies, the Department of War, and Intelligence Community organizations, to diagnose, troubleshoot, and resolve complex issues in GitLab deployments operating under strict security, compliance, and operational constraints. * Perform deep, hands-on technical investigations using Linux command-line tooling and GitLab internals to analyze logs, system performance, and application behavior, often with limited telemetry or incomplete datasets. * Trace issues across infrastructure, application, and code paths to identify root causes, recommend mitigations, and drive durable fixes; frequently partnering with GitLab Product, Development, and Infrastructure teams to ensure outcomes that meet both mission and platform reliability requirements. * Create and update clear, reusable documentation and support content based on real customer interactions to improve self-service and reduce repeated issues. * Participate in regular pairing sessions with other Support Engineers and act as a stable counterpart to cross-functional teams to share knowledge and improve support processes. * Contribute to building and refining internal support tools and workflows, including automation and troubleshooting utilities, to make diagnosing and resolving issues more efficient. * Participate in weekday and weekend on-call rotations, providing timely emergency support for self-managed customers operating in restricted and compliance-focused environments. * Support the growth of the team by reviewing applications and assessments, and participating in interviews and hiring decision discussions. ## Related Videos - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [WeAreDevelopers LIVE - Modern DevOps for IoT Devices and More](https://www.wearedevelopers.com/videos/1805-wearedevelopers-live-modern-devops-for-iot-devices-and-more) - [Coffee with Developers: David Heinemeier Hansson](https://www.wearedevelopers.com/videos/875-coffee-with-developers-david-heinemeier-hansson) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Coroutine explained yet again 60 years later](https://www.wearedevelopers.com/videos/690-coroutine-explained-yet-again-60-years-later) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Why SmartGit Is More Than a Git Client](https://www.wearedevelopers.com/magazine/689-why-smartgit-is-more-than-a-git-client) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)