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# IT Technician

- **Company:** Sierra Pacific Industries
- **Location:** Phenix City, AL, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Antivirus Softwares, IBM System I, Microsoft Azure, VoIP, Business Software, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Local Area Networks, Remote Desktop Services, TCP/IP, Wide Area Networks, Wi-Fi Technology, Server Operating Systems & Platforms
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b9bebe32bf37d2b1

## About the Role

* Two years' computer and network problem-solving experience (commercial/large network environment a plus)
 * Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID
 * Experience with Microsoft Windows, Microsoft 365, and Exchange
 * Working knowledge of TCP/IP, DNS, DHCP, and Group Policies
 * Familiarity with remote connection to a business network: VPN, Wi-Fi, WANs, & LANs
 * Experience with Zebra label printers is preferred
 * CCNA and/or A+ certifications or equivalent education is recommended
 * Business network, wireless, and VOIP skills preferred
 * Knowledge of anti-virus software and other desktop security products is preferred
 * Ability to successfully work both independently and in a team environment

## Description

* Actively support the company IT operations throughout U.S. utilizing strong PC and network knowledge
 * Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools
 * Communicate with users to provide positive results and excellent user experience
 * Coach and demonstrate for users best practice problem-solving methods
 * Build, diagnose, and repair PCs, laptops, and printers
 * Efficiently and conscientiously manage an inventory of computer components and supplies
 * Address various and concurrent issues with timely and effective resolution
 * Understand file/folder sharing, device sharing, and permissions
 * Troubleshoot various network and Wi-Fi issues to completion
 * Work effectively within a Help Desk covering multiple time zones
 * Install and support Microsoft, IBM i, and other business software and licensing


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