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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Experience Designer - Employee UX Portal Designer - **Company:** U.S. Bank, National Association - **Location:** Hopkins, MN, United States - **Experience:** Expert - **Salary:** $98,175.0 - $115,500.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Microsoft Windows, A/B Testing, Adaptive Design, Agile Methodology, Artificial Intelligence, Computing Platforms, HTML5, Cascading Style Sheets (CSS), Enterprise Content Management, Design of User Interfaces, Scrum Methodology, Service Design, Microsoft SharePoint, Software Engineering, User-Centered Design, Web Content Accessibility Guidelines, Website Wireframe, Chatbots, Enterprise Portal, Data Analytics, Virtual Agents, Api Design, Servicenow - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ec25f38dc26a263f ## About the Role * 6+ years of UI/UX (User experience design experience), * UX Strategy & Research: Conduct user interviews, surveys, and usability testing; develop personas and employee journey maps to optimize end-to-end workplace experiences * Enterprise Portal Design: Design and enhance employee self-service portals (ServiceNow, SharePoint) with scalable navigation, structured knowledge bases, and seamless workflows * Interaction & Information Architecture: Create intuitive flow designs, reduce friction in request submission, and structure complex enterprise content for discoverability * UI/Visual Design: Develop wireframes and interactive prototypes; maintain design systems and ensure responsive, accessible (WCAG-compliant) interfaces * Platform Expertise: Hands-on experience with ServiceNow (Employee Center, Service Portal, UI Builder) and Microsoft 365/SharePoint intranet ecosystems * Data-Driven Optimization: Leverage analytics, user behavior insights, and A/B testing to improve adoption, reduce support volume, and enhance user satisfaction * Content Strategy & UX Writing: Design clear microcopy, optimize knowledge articles, and improve internal search relevance for self-service success * Workflow & Automation Design: Align UX with ITSM/HRSD workflows; design AI-assisted and automated experiences (virtual agents, GenAI summaries) to streamline support * Cross-Functional Collaboration: Partner with IT, HR, and operations teams; translate business needs into user-centered designs; present solutions to leadership * Technology & Integration Awareness: Design for API-driven integrations, identity systems, and enterprise constraints while ensuring security and compliance * Change Management & Adoption: Drive portal adoption through onboarding, communication strategies, and continuous feedback loops * AI-Enabled Experience Design: Incorporate GenAI, chatbots, and intelligent recommendations into employee workflows to improve efficiency and engagement * Tools: ServiceNow platform; Scrum/Agile practices * Translate UX designs: (e.g., wireframes) into responsive, production-ready front-end code * Proficiency: HTML5, CSS3, and JavaScript, with strong understanding of responsive and adaptive design patterns ## Description Experience Designers at U.S. Bank are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey. As an Employee Experience Designer, you will: * Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success. * Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process. * Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences that are accessible, inclusive, and compliant. * Designs omni-channel experiences that help customers meet their goals are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption. * Deliver experiences that have been validated through experimentation, testing and optimization. * Conduct design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess). * Conform with reusability standards by leveraging and/or expanding the Design System and established platform capabilities. * Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.). * Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments. * An Employee UX Portal Designer blends UX research, enterprise platform expertise, and data-driven optimization to deliver intuitive, scalable self-service experiences that reduce support effort and improve employee productivity. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [UX is a fullstack job!](https://www.wearedevelopers.com/videos/1020-ux-is-a-fullstack-job) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design) - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) - [16 Best Free React UI Libraries in 2025](https://www.wearedevelopers.com/magazine/148-16-best-free-react-ui-libraries-in-2025) - [Dev Digest 133 - Back to Front](https://www.wearedevelopers.com/magazine/474-dev-digest-133-back-to-front) - [Top 5 Web Design Trends for 2023](https://www.wearedevelopers.com/magazine/155-top-5-web-design-trends-for-2023)