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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior Helpdesk Support Technician (PT) - **Company:** Finger Lakes Community College - **Location:** Canandaigua, NY, United States - **Experience:** Starter - **Salary:** $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Software Applications, Desktop Computing, Presentation Programs, Productivity Software, Peripherals, Information Technology - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=12ecbf092de6ef43 ## About the Role Educational Background: Minimum of an Associate's Degree, or combination of classes and work experience, in a computer-related area. Bachelor's Degree preferred. Experience: Competent in the use of current technical communication and productivity tools, with an ability to communicate well and respectfully with staff and students. Experience with the installation, configuration, and troubleshooting of computers, peripherals, and computer applications is required. Experience with the use of Windows and Macintosh, Windows-based and Macintosh-based applications, Internet, and email is highly desirable. Experience with the creation of documentation, multi-media creation, presentation software and A/V equipment, and supporting and/or training users is also desirable., In accordance with the Americans with Disabilities Act, this job description contains only qualifications that are required, with or without a reasonable accommodation. * Ability to use computer for extended periods of time. * Ability to move to other parts of the building and to bend down for assistance with equipment setup * Ability to lift up to 20 pounds across offices for various needs. * The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. ## Description The Junior Helpdesk Support Technician provides direct staffing of the College helpdesk, fielding calls from employees and students within the institution and providing direct phone support as well as subsequent referrals. The technician provides day-to-day supervision of the centralized academic labs and direct support as necessary to students and employees. The technician will help with the implementation of general IT functions, including but not limited to software installation and troubleshooting, Operating System installation and troubleshooting, as well as research and development of new applications., * Provides helpdesk coverage and direct telephone support to employees and students institution wide. Provides referral of problems to appropriate computing services personnel. * Provides direct user support, training, and consulting in the use of desktop applications and peripherals. Provides direct one-on-one consultation as needed. * Conducts preliminary troubleshooting and problem resolution for Informational Technology. * Administrates the helpdesk ticket software. * Key individual for creating documentation for applications and Knowledge Base of the Helpdesk software with approval of the Manager of Technical Support Services. * Assists the IT area as needed in maintaining essential desktop computing services to include troubleshooting and component/peripheral repair and replacement. * Functions as an IT staff member, assisting with high priority Division operations on an as needed basis. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)