> Markdown version of [/jobs/ext/1679356-desktop-depot-support-deskside-support-technician](https://www.wearedevelopers.com/jobs/ext/1679356-desktop-depot-support-deskside-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop & Depot Support - Deskside Support Technician - **Company:** Virtual, Inc. - **Location:** Reston, VA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, User Authentication, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Virtual Desktops, Remote Desktop Services, Azure Active Directory, Data Logging, Wireless Application Protocol (WAP), Software Troubleshooting, Peripherals, Firewalls (Computer Science), Microsoft InTune, Casper Suite, Laptops - **Published:** July 1, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9005854/desktop-depot-support-deskside-support-technician ## About the Role Virtual Service Operations is searching for a highly motivated and career-driven individual to join our growing team as Deskside Support Technician in Reston, VA. In this role you will provide End User Support and VIP Support., * 4+ years of hands-on IT support experience in deskside support, end-user support, or field services roles * Strong Mac support experience, including macOS troubleshooting, user profile support, software installs, printer mapping, peripheral support, OS upgrades, and performance troubleshooting * Experience with JAMF for Apple device management, including provisioning, policy deployment, troubleshooting, and endpoint support * Ability to work on-site in Reston, VA five days per week * Experience supporting Windows 10/11 endpoints in a mixed Mac/Windows environment * Proven experience with break/fix support for laptops, desktops, docking stations, monitors, mobile devices, and common office peripherals Experience troubleshooting: * Wired and wireless connectivity * Microsoft 365 access, authentication, and Outlook/Teams issues * Zoom or other conferencing tools * Printers and peripheral devices * Experience performing hands-on onboarding/offboarding tasks, including device setup, swaps, collections, and user orientation * Ability to perform physical remediation such as cabling, port checks, power checks, desk moves, and basic rack/closet inspections * Familiarity with ticketing systems and ITSM workflows, including incident logging, prioritization, documentation, escalation, and closure * Strong customer-facing communication skills with the ability to support VIP and executive users professionally * Ability to work independently on-site as the primary local IT presence when required, * Experience supporting executive/VIP users in a white-glove environment * Experience with endpoint management platforms such as Intune, Kandji, or similar * Experience with Microsoft 365 administration at the user support level, including Entra ID/Azure AD basics, MFA, password resets, and access troubleshooting * Exposure to patching, endpoint protection, and security tooling such as Defender or EDR platforms * Experience supporting virtual desktops or remote desktop environments * Basic understanding of switches, firewalls, WAPs, and office network troubleshooting * Prior MSP, managed services, or high-volume support environment experience * Experience in regulated or security-conscious environments Requirements * Must be within driving distance of Reston, VA and willing to work onsite * Please note that pursuant to a government contract, this specific position requires U.S. citizenship status * Must be able to lift up to 40 lbs * Must be able to stand or walk for extended periods of time * Must be able to walk up and down stairs or ramps * Must be able to kneel and work under desks or in confined spaces What is Important to Us: * You are an excellent communicator in writing and speaking. * You have the ability to work independently but also value teamwork. * Your problem-solving skills are excellent. * You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. * You seek a community of virtue-centered co-workers and clients. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)