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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Workforce Management Solutions Architect... - **Company:** CVS Health - **Location:** Hartford, CT, United States - **Experience:** Expert - **Salary:** $106,605.0 - $284,280.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Data Analysis, JIRA, Software as a Service, System Configuration, Software Debugging, Software Design Patterns, HR Software, Infor, Workday - **Published:** July 31, 2026 - **Apply:** https://www.juju.com/job/00000000gkqdox ## About the Role + 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling. + 7+ years' experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides). + 6+ years' experience configuring, customizing, and debugging WFM solutions. + 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools. + 3+ years' partnering with SaaS vendors to deliver business outcomes. + 3+ years working in Agile environments with experience in change management and vendor negotiation. + 3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution. + 2+ years' experience demonstrating analytical problem-solving and decision-making skills with with a track record of delivering scalable solutions. + 2+ years demonstrating a growth mindset while developing self and others. Preferred Qualifications + Experience integrating WFM platforms with HR systems (e.g., Workday) and downstream consumers of schedule and time data. + Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms. + Reporting/analytics exposure (e.g., dashboards/operational reporting) and comfort collaborating with BI teams/tools. + Experience working in large, matrix organizations. + Familiarity with Agile delivery (Jira/user stories), project governance, and release/change management. + Experience leading WFM strategy and execution during mergers, acquisitions, or divestitures. Education + Bachelor's degree or equivalent combination of education, training, and professional experience. ## Description CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation-partnering closely with business stakeholders, product, engineering, and vendors. The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms (e.g., Infor, UKG, Legion), strong understanding of forecasting and scheduling concepts, and the technical fluency to translate business needs into scalable, well-governed solutions. What you will do: _Functional Strategy & Design_ + Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities. + Drive fit-gap analysis across vendor/product options and current-state tools; recommend the "right" functional approach (process + platform configuration) with clear tradeoffs and decision rationale. + Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans. + Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance. _Solution Delivery & Execution_ + Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how "what-if" analysis is performed). + Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations) + Own functional delivery. This includes configuring and customizing vendor applications to meet business needs. + Drive end-to-end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes. _Reporting, Analytics & Adoption_ + Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting. + Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption. + Support training strategy and enablement materials for business users (planners, schedulers, managers), ensuring new processes and tools are understood and adopted. _Leadership & Thought Partnership_ + Responsible for adherence to industry best practice, actively engaging with WFM Community on latest advancement. Encourages product innovation and alternative ways of approaching business. + Responsible for timely delivery of enhancements, project requests and defects, with optimal and scalable solutions. + Accountable for the health of the product. + Challenges partners to think differently regarding WFM business processes and operational issues act as a thought partner and model creative problem-solving to impact business decisions. + Provides strategic direction and guidance to product team and shared services teams, with accountability for mentoring and developing team members. ## Related Videos - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [The Future of Employee Wellbeing: Benefits, Trust & Performance](https://www.wearedevelopers.com/videos/1808-the-future-of-employee-wellbeing-benefits-trust-performance) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)