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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Specialist - End User Services (all genders) - **Company:** tonies GmbH - **Location:** Düsseldorf, Germany - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software as a Service, Multi-Factor Authentication, Identity and Access Management, Information Technology Operations, Networking Basics, Single Sign-On, User Provisioning Software, Okta, Microsoft InTune, Information Technology, Slack, Casper Suite, Gsuite - **Published:** July 15, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=1b63019467b2bc73 ## About the Role * Proven experience in IT Operations or IT Support within a modern cloud-first environment * Hands-on experience supporting macOS, Windows, SaaS applications, and common workplace tools * Experience supporting workplace and identity platforms such as Google Workspace, Microsoft 365, and Okta * Familiarity with user provisioning, access management, SSO, MFA, IdP concepts, and basic troubleshooting of login or access-related issues * Basic understanding of endpoint management concepts, network fundamentals, and tools such as Kandji, Intune, or Jamf * Experience working with ITSM tools like Jira, support processes, documentation, and knowledge base content * ITIL Foundation knowledge is a strong advantage * Strong troubleshooting skills, with the ability to solve practical problems independently and escalate when needed * Clear communication skills, a service-oriented mindset, and the ability to manage expectations with users and stakeholders * Structured and proactive way of working, with strong ownership, accountability, and prioritization * English proficiency is required, as this role operates in an international working environment * German language skills are considered a plus, Please note: All application materials and written responses must be submitted in English, as our Hiring Team is international. ## Description We are looking for an experienced IT Operations Specialist to join our End User Services team and support employees across our global organization. In this role, you will provide hands-on and remote IT support, help manage user access and workplace tools, and contribute to reliable day-to-day IT service delivery across our offices and remote teams. You will work in a modern, cloud-first environment built around tools such as Google Workspace, Okta, Microsoft 365, Slack, Kandji, Intune, and other SaaS platforms, while collaborating closely with colleagues across the IT Operations department. This role is a good fit for someone who enjoys solving practical problems, working independently, communicating clearly with users and stakeholders, and improving how IT services are delivered. Your tasks and responsibilities will include: End-User Support & Workplace Operations * Provide hands-on IT support for employees across different offices and remote locations, covering hardware, macOS/Windows, SaaS applications, user access, and day-to-day workplace tools * Support onboarding and offboarding activities, including device preparation, account/access readiness, and related user support activities * Support local hands-on workplace technology needs, including workplace setup, meeting room technology, video conferencing, and AV equipment support * Troubleshoot endpoint-related user issues and device provisioning activities in close collaboration with Infrastructure Operations * Take ownership of assigned requests, communicate clearly with users, and ensure timely follow-up until resolution or proper escalatioan Workplace & SaaS Platforms * Support day-to-day administration of core workplace platforms such as Google Workspace, Microsoft 365, Okta, and other SaaS workplace tools * Support user provisioning, access changes, group membership, and basic configuration tasks according to defined processes * Troubleshoot user-facing issues related to login, access, SSO, MFA, and application availability * Assist with SaaS application support, basic workflow improvements, and workplace automation initiatives that help reduce manual workload IT Service Delivery & Continuous Improvement * Manage and resolve IT support requests through the company's IT service management platform, ensuring clear ownership, timely follow-up, and proper escalation when needed * Maintain accurate asset records, documentation, and knowledge base content to support consistent service delivery * Contribute to process improvements, standardization, and simple automation initiatives that reduce manual work and improve the employee IT experience * Identify recurring issues and suggest practical improvements to tools, workflows, and support processes * Help ensure reliable, responsive, and consistent End User Services delivery across office and remote environments * Support the continuous improvement of documentation, standardization, and operational maturity over time ## Related Videos - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [Diversity Matters: ÖBB’s Innovative Approach and why we need Queer Thinking in IT](https://www.wearedevelopers.com/videos/908-diversity-matters-obb-s-innovative-approach-and-why-we-need-queer-thinking-in-it) - [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs)