> Markdown version of [/jobs/ext/168298-it-specialist](https://www.wearedevelopers.com/jobs/ext/168298-it-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** AHA Consulting Engineers, Inc. - **Location:** Alpharetta, GA, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, AutoCAD, Application Programming Interfaces (APIs), Artificial Intelligence, Autodesk Revit, Business Software, Microsoft Outlook, Cloud Computing, Identity and Access Management, IT Management, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Productivity Software, Remote Access Technology, Software Tools, Azure Active Directory, Phishing, Server Administration, Microsoft SharePoint, Workflow Management Systems, ServiceNow IT Service Management, Microsoft Power Automate, Office365, Microsoft Onedrive, Information Technology, Autodesk Autocad, GPT - **Published:** May 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b4ec41bcf53f0fa4 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Productivity software support?, Do you have a Associate's degree?, * 2-5 years of experience in IT support, help desk, desktop support, or related role. * Strong troubleshooting and problem-solving skills. * Experience supporting Microsoft Windows environments and Microsoft 365. * Working knowledge of computer hardware, printers, mobile devices, and common business software. * Strong customer service and communication skills. * Ability to explain technical concepts to non-technical users. * Highly organized with strong follow-up skills and attention to detail. * Ability to work independently while staying aligned with IT leadership, internal stakeholders and outside support partners * Ability to work in Alpharetta for at least 3 days/per week after the initial onboarding period, with additional onsite presence as business needs require * Valid driver's license and ability to travel occasionally between AHA offices, if needed. Preferred Qualifications * Associate or bachelor's degree in information technology, Computer Science, or related field. * Experience supporting engineering, architecture, construction, or professional services environments. * Familiarity with Azure Active Directory / Entra ID, SharePoint and OneDrive administration, VPN and remote access tools, basic networking concepts, Autodesk or engineering-related software environments, IT ticketing systems, and asset management tools. * Exposure to AI productivity tools such as Claude, ChatGPT, Microsoft Copilot or similar platforms * Interest in supporting secure AI tool adoption, AI-enabled workflows and integrations such as API or MCP-style connections * Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. ## Description Technology is critical for AHA's day-to-day operations and project delivery. The IT Support Specialist serves as a key resource helping employees stay productive, connected, and supported across multiple office locations. AHA is also moving in a tech-forward direction, including broader use of AI tools, secure integrations, cloud-based collaboration, and digital workflows that support engineering and business operations. This role is ideal for someone who enjoys a fast-paced environment, solving problems, helping people, and wearing multiple hats. The successful candidate will provide hands-on technical support for hardware, software, onboarding, troubleshooting, user training, and general IT operations while working closely with employees at all levels of the company. This position is expected to work closely with and support the internal IT Director. The IT Support Specialist will help resolve day-to-day employee technology needs, escalate complex issues to the IT Director and/or outside IT consultants or vendors as appropriate, and help ensure technology support is coordinated rather than handled in isolation. Key Responsibilities End User Support * Provide Tier 1 and Tier 2 technical support to employees across multiple office locations and remote users. * Troubleshoot hardware, software, printer, connectivity, and basic network issues. * Respond to IT support requests in a timely, professional, and customer-service-focused manner. * Assist employees with Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and SharePoint. * Support conference room technology, video conferencing, and meeting setup. * Escalate advanced technical issues to outside IT consultants or vendors, when appropriate. Engineering Software & Autodesk Support * Support users with common access, installation, licensing and troubleshooting needs related to AutoCAD, Revit, Autodesk Construction Cloud and related Autodesk ecosystem tools * Coordinate with internal technical leads, BIM/VDC resources, software vendors and the IT Director to resolve engineering software issues * Help maintain documentation and process consistency for engineering software setup, access and deployment * Escalate advanced technical issues to outside IT consultants or vendors, when appropriate. AI Tools & Emerging Technology Support * Provide first line support for approved AI tools and workflows, including user access, basic troubleshooting and questions related to secure use * Assist with AI tool rollout support, including Claude, Microsoft Copilot, ChatGPT, or similar productivity tools as adopted by AHA * Support secure connections and integrations related to AI-enabled workflows, including API or MCP-style connections, in coordination with the IT Director and technical stakeholders * Help document AI tool support processes and reinforce appropriate security, privacy and usage practices Hardware & Software Administration * Configure and deploy laptops, monitors, docking stations, mobile devices, and related equipment. * Assist with employee onboarding and offboarding, including account setup, equipment preparation, and system access. * Maintain inventory of IT hardware and software assets. * Install software updates, patches, and basic system upgrades. * Coordinate equipment replacements and warranty support. IT Operations & Coordination * Assist with user account administration, password resets, permissions, and access management. * Support cybersecurity best practices, including MFA, phishing awareness, and endpoint security processes. * Maintain organized IT documentation, procedures, and inventory records. * Coordinate with outside IT vendors, internet providers, software providers, and consultants. * Help improve IT processes, standardization, and employee technology experience. General Support * Provide in-office support for new hire set-up and workstation moves. * Support employees with hybrid work technology needs. * Assist with occasional after-hours or off-hours support related to office moves, upgrades, or system maintenance. * Handle multiple priorities while maintaining a positive and professional attitude. ## Related Videos - [Passkeys: Truly Phishing-Resistant? Implementation and Pitfalls](https://www.wearedevelopers.com/videos/100156-passkeys-truly-phishing-resistant-implementation-and-pitfalls) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [Skynet wants your Passwords! The Role of AI in Automating Social Engineering](https://www.wearedevelopers.com/videos/770-skynet-wants-your-passwords-the-role-of-ai-in-automating-social-engineering) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)