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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician I - **Company:** BKF Engineers - **Location:** San Jose, CA, United States - **Experience:** Starter - **Salary:** $47,840.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Network Troubleshooting, Microsoft Office, Software Licensing, Peripherals, Information Technology - **Published:** July 2, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17446948?backUrl=%2Fcareer%2F17446948%2FIt-Help-Desk-Technician-I-California-San-Jose ## About the Role * Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered. * 1-2 years of experience in an IT support or help desk role. * Basic knowledge of computer hardware, software, and networking. * Familiarity with Windows OS and Microsoft Office applications. * Excellent communication skills with a strong customer service orientation. * Strong problem-solving skills and the ability to remain calm under pressure. * Ability to work independently and within a team environment. * Availability to work in the office and assist during emergencies or after hours as needed. * Availability to travel to various office locations and other job sites as needed. Physical Demands: Must be able to regularly talk, hear, and operate various IT devices. Occasional lifting of equipment up to 40 pounds may be required. ## Description This position is designed for those with a passion for technology and customer service. The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization's technology infrastructure., * Serve as the first point of contact for users seeking technical assistance. * Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person. * Install, configure, and deploy computer systems, peripherals, and software applications. * Assist users with application issues, and guide them in utilizing software effectively. * Maintain inventory of IT equipment and ensure proper software licensing. * Document, track, and manage support requests in the help desk ticketing system. * Provide basic IT training to staff on new technologies. * Collaborate with senior IT staff on the resolution of more complex issues. * Assist with IT projects and initiatives as assigned. We are seeking an IT Help Desk Technician I to join our team at BKF Engineers! This position is designed for those with a passion for technology and customer service. The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization's technology infrastructure., * Serve as the first point of contact for users seeking technical assistance. * Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person. * Install, configure, and deploy computer systems, peripherals, and software applications. * Assist users with application issues, and guide them in utilizing software effectively. * Maintain inventory of IT equipment and ensure proper software licensing. * Document, track, and manage support requests in the help desk ticketing system. * Provide basic IT training to staff on new technologies. * Collaborate with senior IT staff on the resolution of more complex issues. * Assist with IT projects and initiatives as assigned. ## Related Videos - [Debugging Humans: How MBTI Helps Engineering Teams Communicate Better](https://www.wearedevelopers.com/videos/100335-debugging-humans-how-mbti-helps-engineering-teams-communicate-better) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Kettle and Pot or Peas in a Pod? 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