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# Bilingual Technical Support Representative

- **Company:** CORNERSTONE STAFFING
- **Location:** Frisco, TX, United States
- **Experience:** Experienced
- **Salary:** $47,070.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, LiveChat, Microsoft Office, Salesforce.Com, Zendesk
- **Published:** July 31, 2026
- **Apply:** http://datafrenzy.com/Job/Display?jobNum=24084898

## About the Role

* Fluent in both Spanish and English
 * Minimum of 2 years of recent call center customer support or technical support experience
 * Excellent written communication and reading comprehension skills
 * High school diploma or GED required
 * Strong multitasking, organization, and problem-solving abilities
 * Ability to work effectively in a fast-paced, high-volume environment
 * Interest in a long-term assignment with consistent attendance and reliability

Preferred Experience

 * CRM or customer service platforms such as Salesforce, Zendesk, or similar systems
 * Microsoft Outlook and Microsoft Office applications
 * Live chat, messaging, or digital customer support tools
 * E-commerce or event ticketing platform experience is a plus
 * Experience supporting customers across multiple communication channels

## Description

Join a fast-paced customer support team where you'll assist customers across multiple communication channels. This role focuses on resolving account-related questions, researching issues, and delivering timely, accurate service while maintaining a professional customer experience. Ideal candidates enjoy problem solving, communicating clearly, and managing multiple conversations throughout the day.

What You'll Do

 * Assist customers by phone, email, and online messaging with account-related questions
 * Investigate customer concerns using internal systems and available resources
 * Process account updates and document interactions accurately
 * Compose clear, professional written responses to customer inquiries
 * Deliver outstanding service while balancing speed, quality, and accuracy
 * Navigate multiple systems simultaneously to resolve customer issues efficiently


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