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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Database Support Engineer - US - **Company:** Data Inc - **Location:** United States (Remote available) - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Application Layers, Microsoft Azure, Command-Line Interface, Cloud Computing, Cloud Engineering, Databases, Relational Databases, Database Queries, Software Debugging, Programming Tools, Python (Programming Language), PostgreSQL, Query Optimization, Standard Sql, DataOps, Search Technologies, SQL Databases, Wi-Fi Technology, Database Optimization, Kubernetes, Front End Software Development, Stream Analytics, Docker, Golang - **Published:** May 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=885e24059ab9b9e8 ## About the Role Do you have experience in SQL?, Must-Have Skills * Strong PostgreSQL knowledge - You understand query optimisation, indexing strategies, execution plans, and database internals * Proficiency in CLI - Comfortable in command-line * SQL expertise - Complex queries, window functions, CTEs, and PL/pgSQL don't intimidate you * Performance analysis - Reading logs, metrics, and identifying bottlenecks * Experience with TimescaleDB, other relational databases * Background in customer-facing technical roles * Curiosity or experience with AI in databases * Ability to learn quickly across diverse technical domains * Strong communication skills - you can explain technical concepts clearly Nice to Have Skills * Cloud platforms - Experience with AWS/Azure services and cloud architecture * Kubernetes - Understanding of container orchestration, pods, services, and resource management * Browser DevTools debugging - Using browser console, Network tab, and developer tools to diagnose frontend and API issues, We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics. ## Description * Provide technical support to customers experiencing database and platform issues * Translate complex technical concepts into clear, actionable guidance * Collaborate with customers to understand their use cases and optimise their implementations * Deeply understand customer pain points and challenges to deliver solutions that truly address their needs * Be a trusted advisor to customers and help them succeed * Manage customer cases from beginning to end. Database Excellence * Troubleshoot and optimise PostgreSQL and TimescaleDB performance issues * Help implement database solutions, including Timescaledb features like hypertables, compression strategies, and continuous aggregates * Analyse complex query execution plans and resolve performance bottlenecks, including best practices, backup/restore, migrations, etc * PL/pgSQL procedures for data operations * Test new database features related to TimescaleDB or Agentic PostgreSQL to stay ahead of customers and proactively help them leverage new capabilities Platform & Infrastructure * Investigate issues across the full stack - from application layer to database internals * Integrate and troubleshoot platform features Internal Collaboration * Support internal teams, including Solutions and Customer Delivery, with your extensive debugging knowledge across all product features * Partner with Engineering teams to get to the bottom of complex issues and identify root causes * Enable faster resolution of customer issues through cross-team knowledge sharing Innovation & Growth * Use AI to accelerate your work * Contribute to platform improvements based on real-world customer needs * Stay current with PostgreSQL, TimescaleDB, and cloud technology advancements * Document to support team knowledge sharing What Success Looks Like * Customers trust your technical guidance and expertise * You help solve complex issues that span multiple parts of the stack * You contribute to making our platform more reliable and performant * Your team relies on your versatility and problem-solving abilities * You're continuously learning and sharing knowledge with the team, * We review applications fairly and objectively, and shortlist based on relevant skills and experience. * We ensure clear and timely communication throughout your candidate journey. * We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization., * Flexible PTO and comprehensive family leave * Fridays off in August * Fully remote opportunities globally * Stock options for long-term growth * Monthly WiFi stipend * Professional development and educational resources * Premium insurance options for you and your family (US-based employees) ## Related Videos - [Postgres in the Age of AI (and Devin)](https://www.wearedevelopers.com/videos/1042-postgres-in-the-age-of-ai-and-devin) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [Docker build without Docker](https://www.wearedevelopers.com/videos/100114-docker-build-without-docker) - [Scoring 2000 Products per Request: Performance Pitfalls in Golang](https://www.wearedevelopers.com/videos/2073-scoring-2000-products-per-request-performance-pitfalls-in-golang) ## Related Articles - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [20 Essential Tools For Backend Development](https://www.wearedevelopers.com/magazine/218-20-essential-tools-for-backend-development) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)