> Markdown version of [/jobs/ext/1684376-site-lead-it-field-technician-adolfo-suarez-madrid-barajas-airport](https://www.wearedevelopers.com/jobs/ext/1684376-site-lead-it-field-technician-adolfo-suarez-madrid-barajas-airport). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Lead, IT Field Technician - Adolfo Suárez Madrid-Barajas Airport - **Company:** Collins Aerospace - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Networking Basics, Microsoft PowerPoint, SAS (Software), Operational Systems, Cisco - **Published:** July 2, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=ad6d3fe8cdca0331 ## About the Role * A High School Diploma with proven working experience or a bachelor's degree in an appropriate discipline with relevant working experience in Airports managed services or within Airport operators in Spain. * Familiarity with Cisco network devices and knowledge of general networking concepts * Familiarity and experience in dealing with and manoeuvring with the relevant Airport Operators in Spain. * Possesses a broad working knowledge of Special Airport Systems (SAS) including Airport operational systems, Baggage reconciliation system and passenger processing systems. * Proficiency in MS Office suite tools such as Outlook, PowerPoint , Word , Excel * Excellent Communication (written & verbal) in the English and Spanish languages * Ability to work effectively in a matrixed team environment locally and globally * Good problem-solving skills to source solutions to customer requirements or issues * Excellent attention to detail and quality * Ability to travel frequently across the country and occasionally internationally as may be required. ## Description The position is for an experienced professional with in-depth knowledge, technical expertise to manage the Onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day-to-day priorities, solving client issues, optimise manpower and resources, responds to complaints of customers, and escalates key issues to senior management., * Acts as first point of escalation for Managed Services at MAD and BCN Airports. * Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans. * Quality Issue Management * Performs a variety of duties, including but not limited to coordinating the servicing, operating, maintaining, repairing and removal of equipment. * Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications. * Manages technical products, services, logistics and configurations to assigned customers. * Troubleshoots technical problems and issues and recommends actions to company or customer representatives. * Assesses product needs in accordance with customer specifications. * Acts as local on-site Collins Aerospace representative to the customer's organisation. * Manages statement of work to meet customer and contract requirements. ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Times of (climate) crisis - How and why sustainable software is a must!](https://www.wearedevelopers.com/videos/988-times-of-climate-crisis-how-and-why-sustainable-software-is-a-must) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Average Salary in Spain](https://www.wearedevelopers.com/magazine/308-average-salary-in-spain) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [5 Best Emerging Tech Cities in Europe](https://www.wearedevelopers.com/magazine/361-5-best-emerging-tech-cities-in-europe) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)