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# 1st-Level-Supporter

- **Company:** shoob.de
- **Location:** Erfurt, Germany (Remote available)
- **Salary:** €35,500.0 - €46,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office
- **Published:** July 11, 2026
- **Apply:** https://www.xing.com/jobs/erfurt-1st-level-supporter-152553826

## About the Role

* IT- Ausbildung oder hinreichende Berufserfahrung
 * Kenntnisse im Bereich Windows und MS Office
 * Erfahrungen im IT Support, Kundensupport, Telefonsupport bzw. User Helpdesk
 * Idealerweise Kenntnisse in Active Directory und Ticket-Tool
 * Sehr gute Deutschkenntnisse (C1 - idealerweise mit Zertifikat) und ausbaufähige Englischkenntnisse
 * Bereitschaft zum Arbeiten im Schichtbetrieb

## Description

* Full-timeEmployment type: Full-time
 * €35,500 - €46,000 (XING estimate)
 * Hybrid, * Anwenderunterstützung für Microsoft Windows und MS Office Produkte im IT Service Desk und/oder Remote
 * Annahme und Bearbeitung von IT-technischen Anfragen via Telefon, E-Mail und Chat
 * Unterstützung der IT-Anwender im Hardware- und Softwareumfeld
 * Dokumentation der Tätigkeiten im Ticketsystem


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