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# Job Title: IT Support Technician (Entry Level)

- **Company:** CareerCircle
- **Location:** Erlanger, KY, United States
- **Experience:** Starter
- **Salary:** $35,360.0 - $47,840.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Software Applications, Business Software, Spreadsheets, Cyber Security, Information Systems, Computer Networks, System Configuration, Desktop Computing, Desktop Window Management, Text Processing, Issue Tracking Systems, Network Troubleshooting, Office Automation, Productivity Software, Remote Access Technology, Software Engineering, Software Systems, Office365, Computer Equipment, Information Technology, Operational Systems
- **Published:** July 1, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ky/erlanger/222ddaa7-c8d9-43af-8048-3d28495e5530

## About the Role

Automation
IT Security
Communication
Microsoft 365
Microsoft Word
Issue Tracking
Customer Service
Technical Support
Help Desk Support
Business Analysis
Computer Hardware
Strong Work Ethic
IT Infrastructure
Business Valuation
Organizational Skills, * Associate's degree in Information Technology or related field, or

 * Equivalent combination of education and experience sufficient to perform job duties.
 * 0-3 years of related experience (bootcamp or internship experience acceptable)., * Office automation and business applications
 * IT networks and user applications
 * Microsoft Office 365 suite
 * Windows and macOS operating systems
 * Active Directory
 * Help desk and ticketing systems
 * Strong documentation practices, * Excellent customer service skills
 * Desktop and hardware troubleshooting
 * Basic software and hardware setup and configuration
 * Problem diagnosis and escalation
 * Strong verbal and written communication
 * Proficiency with Microsoft Word, Excel, and other productivity tools
 * Ability to build effective, respectful working relationships, * Strong organizational skills and attention to detail
 * Effective communication and interpersonal skills
 * Strong work ethic and commitment to reliability and quality service
 * Ability to work independently and as part of a team

## Description

This entry-level position is responsible for documenting, triaging, and facilitating resolution of support requests for Information Technology (IT) and Operational Technology (OT) hardware and software applications. The role provides frontline technical support and ensures timely and accurate issue resolution in alignment with service desk standards., * Facilitate client support requests for installation, repair, relocation, or modification of computer hardware, software applications, and related systems.

 * Respond to initial inquiries via phone or email and troubleshoot basic hardware, software, and network issues.
 * Recognize when issues require escalation and route them to higher-level support teams as needed.
 * Verify with end users that issues have been successfully resolved.
 * Participate in a call rotation and maintain accurate records of all client interactions.
 * Collaborate with infrastructure, applications, business analysis, IT security, and PMO teams to coordinate service requests., * Provide onsite and remote diagnostics and resolution for hardware and software issues.
 * Troubleshoot a variety of systems within the IT infrastructure and work with departments to resolve issues.
 * Research, analyze, and resolve customer problems using appropriate tools and resources while maintaining ownership of issues.
 * Log all service requests in the help desk ticketing system and update tickets promptly.
 * Monitor internal IT assets to ensure accurate inventory records.
 * Perform application updates and maintenance as required., * Document service requests clearly and concisely, ensuring proper categorization based on problem type, severity, and impact.
 * Follow established IT Service Desk procedures, standards, and workflows.
 * Participate in a 24/7/365 shift and on-call rotation as required.
 * Ensure privacy and security of Protected Health Information (PHI) in compliance with HIPAA and KCAB Policy 1040 as a member of the Covered Entity., * Contribute to a culture of service excellence and continuous improvement.
 * Support team objectives and assist with additional duties as assigned., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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