> Markdown version of [/jobs/ext/1685881-it-services-engineer](https://www.wearedevelopers.com/jobs/ext/1685881-it-services-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Services Engineer - **Company:** Motion Recruitment Partners LLC. - **Location:** Scottsdale, AZ, United States - **Experience:** Expert - **Salary:** $68,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Backup Devices, Cloud Computing, Cyber Security, Data Security, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Event Logging, Firmware, Hyper-V, Virtual Private Networks (VPN), Linux System Administration, Windows Servers, Print Servers, Routing, Network Administration, Remote Access Technology, TCP/IP, Virtual Hosting, Virtualization Technology, Firewalls (Computer Science), Microsoft InTune, Information Technology, Network Server, User Administration, Vmware - **Published:** July 1, 2026 - **Apply:** https://www.dice.com/job-detail/0ce8402a-73be-4572-8582-05d59f5ac453 ## About the Role * ~2+ years in an MSP / MSSP environment supporting multiple client organizations. This is a hard requirement - candidates from internal-IT-only backgrounds are not a fit for this role. Ideal candidates are currently at an MSP, or no more than a couple of years removed from MSP work. * L2/L3-caliber troubleshooting across Windows environments; self-sufficient on escalations. * Virtualization depth - VMware and/or Hyper-V. * Entra ID / Intune administration. * Solid, self-sufficient networking - DNS, DHCP, TCP/IP, VPN, firewalls, routing fundamentals. (Expert-level networking is not required.) * Active Directory and Microsoft 365 administration; Windows Server; remote access/VPN; backups; network printing. * Genuine "jack of all trades" breadth with real depth (mastery) in 1-3 areas. * Strong customer-service orientation and clear written/verbal communication. Nice to Have * Linux familiarity (administration of Linux-based systems). * Security/compliance exposure (SOC 2, HIPAA). * Cloud platform experience (Azure, AWS). * Relevant certifications (Network+, Security+, Microsoft/Azure, VMware, etc.). ## Description We are a managed IT and security services provider (MSP/MSSP) seeking a strong L2/L3 IT Services Engineer to support our managed services and security operations team. You will work directly across multiple client environments, owning escalations, maintenance, and client relationships while partnering with our help desk and NOC. This is a hands-on, client-facing engineering role for someone who is broad across the stack but has genuine depth in a few areas. What You'll Do * Serve as primary engineer for a set of assigned clients - build and maintain those relationships and act as their main technical point of contact. * Triage and resolve L2/L3 support requests across phone, email, and ticketing; manage queues to meet/exceed SLAs. * Handle NOC-related tickets and alert response: server-down notifications, performance issues, event log alerts, failed backups, EDR alerts, vendor and renewal items. * Perform monthly client maintenance: backup verification, firmware/patch status, network performance, documentation. * Troubleshoot end to end: user administration, workstations, servers, networking, virtualization, printers, mobile/handheld devices, storage, and wireless. * Stage, deploy, and decommission systems and virtual hosts (including secure data wipes). * System and network administration: virtualization hosts, switches, firewalls, storage, and supporting client and internal infrastructure. * Maintain accurate client documentation in IT documentation platforms. * Participate in an on-call rotation (one-week rotation monitoring after-hours alerts). * Support security and compliance tasks and awareness (e.g., SOC 2, HIPAA)., Required ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)