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# Product Technical Support Analyst I

- **Company:** FIS
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Microsoft Excel, Linux, Perl (Programming Language), Oracle (Applications), SQL Databases, Scripting, Bug Reporting, Information Technology
- **Published:** July 13, 2026
- **Apply:** https://www.jobleads.com/es/job/e0b35b3b1e8f6aa1eaa115a01cb416725

## About the Role

* University degree with strong IT knowledge. Knowledge of the financial market is a plus.
 * A professional with systematic problem-solving skills; eager to dig into issues for root causes and conclusive resolutions.
 * Mature, capacity to operate under pressure.
 * Experience with customer relationship / customer management, customer driven.
 * Fast learner.
 * Capable to coordinate with people in different offices and at different time zones.
 * English language skills.
 * Hard working, looking for a new challenge, willing to operate in a demanding environment.
 * Basic IT knowledge (Linux / Unix, Scripting / Perl, SQL / Oracle, Java, Excel).

## Description

The Product Technical Support Analyst will be part of the On-Site Support Team for one of our main clients in Spain. This team is in charge of running and maintaining FIS software for the clients. The role will involve providing application and technical support and delivering external and internal training on a regular basis., The Product Technical Support Analyst will have experience supporting applications within the Client Support area and will join a team responsible for the provision, availability and operations of our production systems and processes., * Provide first/second level support (both functional and technical) to client's production issues.

 * Be the owner of all the client outstanding issues to provide follow-up actions and resolution schedules. Report bugs and enhancement requests for FIS products.
 * Provide general technical assistance to clients testing / implementation tasks.
 * Coordinate and execute clients' requests to connect into the FIS global proprietary order routing network.
 * Meet on a regular basis with clients to ensure their satisfaction. Provide consistent reporting and visibility to the management. Maintain client handrails (open issues, visit summary, architecture…)
 * Provide training to end users and / or client IT staff.
 * Client relationship management. Post sales servicing, build up close relationship with clients, especially traders and IT departments.
 * Provide input to the management to continually improve overall department effectiveness and operating efficiency.


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