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# It Support Engineer

- **Company:** Exclusive Networks
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Active Directory, Macintosh Computers, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Wireless Networks, Microsoft InTune, Information Technology, Casper Suite, Network Server, User Accounts
- **Published:** July 31, 2026
- **Apply:** https://www.buscojobs.com.es/it-support-engineer-en-madrid-ID-364251585

## About the Role

This position offers a chance to contribute to IT modernization at scale within a security-focused, growth-minded company.Compensaciones / Beneficios* Drive consolidation of services into unified, simplified solutions across regions* Support modern technologies for all offices, including remote sites* Assess and improve IT support to align with regional and global needs* Oversee day-to-day operation of technology and telecom devices (hardware, software, network, internet, phone) within ITSM processes* Continuously evaluate configurations and improve where needed* Ensure timely incident and request resolution in line with SLAs* Promote excellent customer service and strive to improve user experienceResponsabilidades* Degree in IT field or equivalent professional experience* Minimum 1 year of relevant work experience* Knowledge of Windows and Macintosh clients* Experience with Intune and Jamf for device management* Strong Office 365 administration xqbhyrx and troubleshooting skills*
Understanding of Active Directory (user accounts and permissions)* Knowledge of DNS, DHCP, and wired/wireless networking* Experience in user remote support* Mobile device support and deployment understanding* Ability to document processes* Excellent organizational and communication skills in English and French* Attention to detail and collaborative, decision-friendly mindsetRequisitos principales*

## Description

Experteer Overview ¿Es este el siguiente paso en su carrera?Descubra si es el candidato adecuado leyendo la descripción completa a continuación.In this role, you will maintain and configure our internal IT infrastructure, covering endpoints, servers and networking, to keep business operations running smoothly.You will work with a global, cross-regional team to modernize and simplify IT services, boosting productivity and resilience.You'll resolve incidents and support day-to-day technology needs across offices, including remote locations.This position offers a chance to contribute to IT modernization at scale within a security-focused, growth-minded company.Compensaciones / Beneficios* Drive consolidation of services into unified, simplified solutions across regions* Support modern technologies for all offices, including remote sites* Assess and improve IT support to align with regional and global needs* Oversee day-to-day operation of technology and telecom devices (hardware, software, network, internet, phone) within ITSM processes* Continuously evaluate configurations and improve where needed* Ensure timely incident and request resolution in line with SLAs* Promote excellent customer service and strive to improve user experienceResponsabilidades* Degree in IT field or equivalent professional experience* Minimum 1 year of relevant work experience* Knowledge of Windows and Macintosh clients* Experience with Intune and Jamf for device management* Strong Office 365 administration xqbhyrx and troubleshooting skills* Understanding of Active Directory (user accounts and permissions)* Knowledge of DNS, DHCP, and wired/wireless networking* Experience in user remote support* Mobile device support and deployment understanding* Ability to document processes* Excellent organizational and communication skills in English and French* Attention to detail and collaborative, decision-friendly mindsetRequisitos principales*


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