> Markdown version of [/jobs/ext/1689188-digital-support-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1689188-digital-support-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Digital Support Technical Support Specialist

- **Company:** Propertyvalue
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Artificial Intelligence, JIRA, Software as a Service, Software Debugging, Salesforce.Com, Bug Reporting, Autodesk Autocad
- **Published:** July 1, 2026
- **Apply:** https://es.trabajo.org/oferta-3206-c507cd01f1ec383398e32cc506ef4b64

## About the Role

Experteer Overview Usted podría ser el solicitante perfecto para este trabajo. Lea toda la información asociada y asegúrese de presentar su candidatura. As a Digital Support Technical Support Specialist, you will handle Tier II investigations and advanced troubleshooting for Autodesk Forma products. You will work closely with Engineering, Product, and Customer Success to resolve complex customer issues, contribute to knowledge resources, and drive continuous improvement. You'll communicate clearly with customers and internal teams, translating technical findings into actionable insights. This role offers impact by improving product quality and support efficiency within a global, cross-functional team.Compensaciones / Beneficios* Investigate and troubleshoot complex cloud-based, web, and mobile issues with root-cause analysis* Identify defects and workflow gaps; provide clear reproduction steps for engineering investigations* Maintain accurate case documentation and validate engineering
fixes before closure* Communicate updates empathetically and clearly to customers; translate technical findings for non-technical audiences* Own Tier II escalations from investigation to resolution; collaborate with Engineering, Product, and frontline Support* Participate in case reviews, escalation discussions, and feedback loops to improve support and product quality* Contribute to troubleshooting guides and knowledge base; share best practices with frontline teams* Identify and propose improvements to workflows, tooling, and processes; leverage AI-assisted tools to enhance efficiency* Support initiatives to improve product quality and overall customer experience* On-call rotation including weekends/holidays to handle critical escalations and incidentsResponsabilidades* Bachelor's degree in IT/CS/Engineering or equivalent practical experience* 1-3 years in Tier II Technical Support xcskxlj or similar SaaS/cloud/web/mobile environment* Strong analytical, troubleshooting, and debugging
skills* Experience using Salesforce, Jira, or similar CRM/issue-tracking tools* Excellent written and verbal communication for technical and non-technical audiences* Familiarity with AI-assisted tools to boost productivity and troubleshooting* Preferred familiarity with Autodesk Forma products and related construction tech* Experience validating software defects and collaborating with EngineeringRequisitos principales* salary transparency* comprehensive benefits package



## Related Videos

- [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark)
- [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Open Source Is Not Just Code: Designing Communities That Actually Scale](https://www.wearedevelopers.com/videos/100204-open-source-is-not-just-code-designing-communities-that-actually-scale)

## Related Articles

- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)