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# Customer Technical Specialist III

- **Company:** TASC, Inc.
- **Location:** Los Angeles, CA, United States (Remote available)
- **Salary:** $59,280.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Text Processing, Microsoft Office, Network Connections, Software Troubleshooting, Computer Equipment, 3-tier Architectures, Servicenow
- **Published:** July 6, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9013960/customer-technical-specialist-iii

## About the Role

* Active Public Trust clearance required
 * U.S. Citizenship required
 * Must reside within 55 miles of the Los Angeles Regional Office
 * 2+ years of experience with a Bachelor's degree
OR

 * 0 years of experience with a Master's degree
OR

 * 4+ years of experience with a High School Diploma
 * 1+ year of help desk experience
 * Experience using ITSM tools, preferably ServiceNow
 * Strong customer service and communication skills
 * Ability to support VIP and standard end users professionally
 * Ability to troubleshoot hardware, software, network, and telecommunications issues

Technical Skills

 * Help Desk / Service Desk Support
 * ServiceNow ITSM
 * Windows Operating Systems
 * Microsoft Office / Microsoft 365
 * Hardware and Software Troubleshooting
 * Network Connectivity Troubleshooting
 * Printing Support

## Description

* Provide responsive and reliable IT support to end users, including VIP users
 * Resolve hardware, software, network, telecommunications, printing, email, and operating system issues
 * Respond to technical support requests by phone, email, electronically, and onsite as needed
 * Diagnose, isolate, and troubleshoot technical issues using historical records and ITSM tools
 * Document, track, and monitor incidents in ServiceNow ITSM through resolution
 * Meet SLAs related to speed to answer, first-contact resolution, and aged ticket limits
 * Escalate issues to appropriate support teams, including Tier 3, when needed
 * Provide onsite support once per week at the HHS OIG Regional Office
 * Provide smart hands support to Tier 3 personnel when onsite
 * Support users with computer hardware, software, installation, word processing, email, and operating system questions


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