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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Knowledge Content Specialist- AI implementation - **Company:** G-TECH Services, Inc. - **Location:** Auburn Hills, MI, United States - **Experience:** Experienced - **Salary:** $70,720.0 - $74,027.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Document Management Systems, Design of User Interfaces, Knowledge Management, Management of Software Versions, Chatbots - **Published:** July 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0297d6f93474bdad ## About the Role * Bachelor's degree ideal. * Portfolio or writing samples showcasing structured documentation * Background in instructional design, and technical writing * Must have process documentation and knowledge management experience * Must have some AI customer facing content experience * Must have proven ability to take complex processes and convert them into clear, structured SOPs, work instructions, or knowledge content that are easy to follow., Proven ability to take complex processes and convert them into clear, structured SOPs, work instructions, or knowledge content that are easy to follow. Content Optimization & Simplification Skills Demonstrated experience improving, streamlining, and enhancing existing documentation for clarity, usability, and efficiency (human + AI consumption). User-Centered & AI-Ready Content Design Ability to create content tailored to different audiences (agents, customers, chatbots) with a focus on usability, logical flow, and self-service success. Pay: $34.00 - $35.59 per hour, * AI customer facing content design: 2 years (Required) * Process documentation: 2 years (Required) * UI design: 2 years (Required) * Guided workflow : 2 years (Required) * process to content translation: 2 years (Required) ## Description The Knowledge Content Specialist is responsible for designing, structuring, and maintaining clear, user-centered process documentation and knowledge assets. This individual ensures that all knowledge artifacts-such as SOPs, work instructions, decision trees, and bot content-are accurate, accessible, and aligned with business processes, enabling end users to quickly find and apply the right information., * - Develop and maintain human-readable Standard Operating Procedures (SOPs) and Work Instructions (WIs)- Translate complex workflows into clear, structured, and easy-to-follow content- Ensure documentation aligns with process maps and operational intent- Apply ISO-aligned document control standards (versioning, ownership, updates) * AI & Customer-Facing Content Design - Create and optimize content for AI chatbots and virtual assistants - Design responses that are: - Clear and conversational - Accurate and compliant - Aligned with brand voice and customer expectations - Ensure content supports self-service and first-contact resolution Decision Tree & Guided Experience Design - Develop decision trees, guided workflows, and troubleshooting logic - Structure content to help agents and customers: - Navigate complex scenarios - Make accurate decisions quickly - Collaborate with SMEs to validate logic and edge cases Knowledge Strategy & User Experience - Design content with a user-first mindset (agents, customers, partners) - Improve findability and usability of knowledge assets - Standardize formats, templates, and naming conventions - Identify gaps and continuously improve knowledge effectiveness ## Related Videos - [The Collaborative Edge for AI Assistants in Content Creation Workflows](https://www.wearedevelopers.com/videos/1183-the-collaborative-edge-for-ai-assistants-in-content-creation-workflows) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [Making Documentation AI-Ready: Preparing Your Docs for the LLM Era](https://www.wearedevelopers.com/videos/100199-making-documentation-ai-ready-preparing-your-docs-for-the-llm-era) ## Related Articles - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [WWC24 Talk - Scott Hanselman - AI: Superhero or Supervillain?](https://www.wearedevelopers.com/magazine/469-wwc24-talk-scott-hanselman-ai-superhero-or-supervillain) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Prompt Engineering is a Job of the Past](https://www.wearedevelopers.com/magazine/342-prompt-engineering-is-a-job-of-the-past) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)