> Markdown version of [/jobs/ext/1692170-principal-product-manager-communication-platform-ai](https://www.wearedevelopers.com/jobs/ext/1692170-principal-product-manager-communication-platform-ai). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Product Manager - Communication Platform & AI - **Company:** Nextlane - **Location:** Madrid, Spain (Remote available) - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Software as a Service, Cloud Computing, Distributed Systems, Enterprise Messaging Systems, Systems Integration, Chatbots, Large Language Models, Api Design - **Published:** July 4, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=3fffc68f45f90b1b ## About the Role + 8+ years of Product Management experience in B2B SaaS environments. + Experience building customer interaction platforms, communication products, conversational systems, workflow automation tools, or AI-driven products. + Proven track record delivering scalable, API-driven, cloud-native products. + Experience working on products with measurable business impact, adoption targets, and revenue objectives. + Experience operating in cross-functional environments with Engineering, Design, Data, AI, and Commercial teams. * Languages: + Fluent English (interview will be conducted in English). + Additional European languages are a plus. * Communication: + Strong communication skills, both verbal and written. + Ability to influence stakeholders across technical, business, and executive audiences. + Comfortable presenting product vision, roadmap decisions, and business outcomes. * Technical Skills: + Understanding of conversational AI, voice automation, messaging platforms, or customer engagement technologies. + Experience with APIs, integrations, SaaS platforms, and distributed systems. + Familiarity with AI-powered products, conversational interfaces, LLM-based solutions, or workflow automation. + Strong analytical skills with experience defining KPIs, success metrics, and ROI models. + Knowledge of data privacy, security, and compliance principles is a plus. * Interpersonal Skills: Ability to collaborate in a diverse and dynamic environment. + Strong product ownership mindset. + Excellent collaboration and stakeholder management skills. + Strategic thinker with strong execution capabilities. + Comfortable navigating ambiguity and solving complex product problems. + Ability to collaborate in a diverse and dynamic environment. ## Description As a key member of the team, you will be responsible for: * Owning and evolving Nextlane's Customer Interaction products, including Communication Center, AI Receptionist, and future AI-powered engagement capabilities. * Defining and executing the product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation. * Designing and improving core interaction capabilities such as routing, conversation orchestration, automation workflows, and AI-assisted customer journeys. * Driving the adoption of AI-powered experiences, including conversational interfaces, voice automation, copilots, and intelligent assistants. * Leading product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes. * Working closely with Engineering, AI, UX, Data, and Platform teams to deliver scalable, reliable, cloud-native solutions. * Ensuring seamless integration with internal systems, external platforms, APIs, and partner ecosystems. * Defining success metrics and measuring product performance through adoption, customer satisfaction, operational efficiency, and commercial impact. * Supporting go-to-market initiatives, customer pilots, product positioning, and commercial enablement activities. ## Related Videos - [Designing the intelligence layer: The future of products beyond interfaces](https://www.wearedevelopers.com/videos/2122-designing-the-intelligence-layer-the-future-of-products-beyond-interfaces) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Marketing x Product: How We Stopped Gaslighting Each Other and Built AI Products That Actually Work](https://www.wearedevelopers.com/videos/100244-marketing-x-product-how-we-stopped-gaslighting-each-other-and-built-ai-products-that-actually-work) - [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)