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# Application Support Consultant (German market)

- **Company:** Nextlane
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Software Bug Management, Data Transmissions, Issue Tracking Systems
- **Published:** July 4, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=12264d8b510ff023

## About the Role

* Experience: Experience as an Application Specialist, DMS Support Specialist, or a similar role. Alternatively, completion of a commercial or IT apprenticeship/training program, or currently pursuing studies in Business Informatics or a related field. Strong IT support skills is nice to have
 * Languages: Excellent level in German and English is required.
 * Communication: Strong communication skills, both verbal and written.
 * Technical Skills: Experience as an Application Specialist, DMS Support Specialist. Strong IT support skills is nice to have.
 * Interpersonal Skills: Ability to collaborate in a diverse and dynamic environment.

## Description

As a key member of the team, you will be responsible for:

 * Provide comprehensive technical support to users.
 * Troubleshoot and resolve system-related issues to ensure smooth operation of the DMS.
 * Maintain direct telephone contact with customers to address urgent challenges and questions.
 * Handle written communication through a dedicated ticketing system.
 * Ensure customers receive prompt technical support and solutions.
 * Contribute to customer satisfaction and loyalty through efficient service delivery
 * Create and continuously maintain a knowledge base.
 * Provide a central information resource that helps customers find solutions independently.
 * Support the service team in handling requests efficiently
 * Ensure seamless integration between the DMS/accounting system and manufacturer or dealer systems.
 * Support efficient data communication and process integration
 * Participate in daily discussions regarding new challenges, solution strategies, and progress updates.
 * Contribute to an effective and collaborative working environment focused on shared goals.
 * Collaborate with developers to coordinate system improvements and bug fixes based on customer feedback and technical issues
 * Support project delivery by providing technical expertise and solution strategies.
 * Contribute to successful project execution and high-quality service delivery.


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