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# Onsite Customer Service Representative/ Front Desk Admin

- **Company:** Associa
- **Location:** Campbell, CA, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Spreadsheets, Microsoft Office
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=48e7748e37e406f8

## About the Role

Do you have experience in Phone communication?, Do you have a High school diploma or GED?, What You Bring

 * 2+ years of customer service experience with a clear track record of great customer service. Someone who is extroverted and loves to talk with new people.
 * High school degree or Equivalent
 * Experienced with Microsoft Office (Word, Excel, Outlook) and a customer relationship management software.
 * A professional, pleasant phone presence and the ability to handle clients
 * A clean driving record.
 * Time management and organizational skills with an ability to multi-task.
 * Experience in HOA management, property management, real estate, or escrow is a plus.

## Description

* Working closely with the Community Association Manager and Senior Management staff to provide administrative and customer service support
 * Handling telephone calls and emails and resolving them in a professional and courteous manner
 * Issuing, tracking and following-up on work orders for community maintenance and repair
 * Handling violations of community CC&Rs by issuing and tracking violations
 * Tracking and managing architectural applications submitted by homeowners
 * Managing building key/gate remote distributions
 * Greeting clients and facilitating their requests
 * Preparing and distributing document packets for meetings
 * Maintaining spreadsheets, excel report tracking and Data Entry
 * Preparing letters, newsletters and other correspondence
 * Filing of mail, paper and electronic documents


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