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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Service Cloud Specialist - **Company:** Keenfinity Gmbh - **Location:** Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Cloud Services, Salesforce.Com, Strategies of Testing, Information Technology, Front End Software Development - **Published:** July 2, 2026 - **Apply:** https://www.jobs.de/job/senior-salesforce-service-cloud-specialist-fmdiv-1596063 ## About the Role * Education: Bachelor's degree in Computer Science, Information Technology, or a related field * Experience and Know-how: 5+ years hands-on with Salesforce Service Cloud in a large-scale enterprise environment. Expert-level Service Cloud configuration (Flows, case management, entitlements, Omni-Channel, knowledge); deep understanding of Service Cloud APIs and proven experience building integrations. Strong, practical understanding of Contact to Closure (C2C) processes and service industry KPIs and best practices. Certifications: Salesforce Certified Service Cloud Consultant required; Advanced Administrator and Platform Developer I preferred + Nice to have: Experience with Field Service Lightning * Personality and Working Style: Analytical, structured, and solution-oriented approach; proven ability to translate complex business requirements into elegant and effective technical solutions; strong communication and stakeholder management skills * Languages: Fluent English (written and spoken) required; German a strong plus ## Description You will translate complex service requirements into a technical roadmap, design and implement best-in-class Service Cloud solutions, and expose service data and functionality via APIs to power our headless architecture - with high technical visibility and real ownership of the end-to-end service stack. Subject Matter Expertise * Serve as the technical lead and go-to expert for Salesforce Service Cloud across the organization * Provide expert guidance on platform capabilities, limitations, and best practices to product and development teams Solution Design & Implementation * Analyze and translate complex service-related business needs into a detailed technical roadmap and backlog * Design, build, and configure robust and scalable solutions within Salesforce Service Cloud (case management, entitlements, knowledge base, omni-channel routing) * Optimize service processes through automation (Flows) and best-practice configuration API Enablement & Integration * Collaborate with the E2E IT Architect to design and expose service-related data and processes (case status, knowledge articles, agent availability) securely and efficiently via APIs * Ensure seamless consumption by the headless frontend and other downstream systems * Define integration patterns, security models, and performance standards for Service Cloud APIs Process Ownership (Contact to Closure) * Provide deep technical expertise and support for the entire Contact to Closure (C2C) lifecycle, from initial customer contact through to resolution and reporting * Drive continuous improvement of C2C processes in partnership with business stakeholders * Own end-to-end traceability and reporting across the C2C value chain Quality Assurance & Support * Define and execute testing strategies for new service features * Act as the highest point of technical escalation for complex service-related incidents * Partner with QA and operations to ensure release readiness and post-go-live stability ## Related Videos - [Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems](https://www.wearedevelopers.com/videos/1623-breaking-silos-successful-collaboration-between-tech-business-teams-in-complex-enterprise-systems) - [Your Testing Strategy is broken - lets fix it!](https://www.wearedevelopers.com/videos/1672-your-testing-strategy-is-broken-lets-fix-it) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [To Me My X-Tests! - Mutation testing Strategies](https://www.wearedevelopers.com/videos/1959-to-me-my-x-tests-mutation-testing-strategies) ## Related Articles - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Frontend Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/195-frontend-developer-salary-in-germany-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)