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# Service Desk Agent

- **Company:** Axians Ei
- **Location:** Darmstadt, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Data Logging
- **Published:** July 3, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=cd07c0d7b8d9af66

## About the Role

* 2 to 4 years of Service Desk experience
 * Knowledge of Windows 10/11, Microsoft 365, and Active Directory basics
 * Experience with ITSM tools (Jira preferred)
 * Customer-oriented mindset

Miscellaneous

 * EU citizenship is required;
 * C1/C2 English is required.

## Description

* Be the Single Point of Contact (SPOC) for users, delivering a smooth and reassuring first point of contact for every request
 * Take ownership of incidents and requests, from logging and accurate classification through to resolution, keeping users informed at every step
 * Deliver hands-on first-line troubleshooting, turning technical issues into quick, effective solutions
 * Bring structure and clarity to a high-volume, fast-paced environment by prioritizing and managing your ticket queue efficiently
 * Know when to escalate, ensuring complex issues reach the right expert without delay
 * Build trust with every interaction, representing the human, service-oriented side of IT support


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