> Markdown version of [/jobs/ext/1694966-enterprise-solutions-engineer](https://www.wearedevelopers.com/jobs/ext/1694966-enterprise-solutions-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Solutions Engineer - **Company:** Relay Payments - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Data Analytics - **Published:** July 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4d69ccf61757a7ff ## About the Role * 7+ years of experience building customer relationships and books of business in a complex environment with enterprise level customers * Customer Success or Account Management experience with a strong track record of meeting KPIs * Experience with financial money movement, high level understanding of account payables and receivables functions * Passion for delivering value-realization outcomes to customers * Excellent communication, presentation, and collaboration skills; ability to work with a variety of stakeholders including C level executives * Excellent organization skills; experience maintaining detailed project plans, meeting deadlines, and proactively surfacing risks and issues * High ability to multi-task and think quickly to help solve issues * Enjoys being challenged and is focused on continuous professional development and career progression * Experience working with product managers helping drive product development * You have owned the implementation process from problem discovery to rollout * You are the champion of the customer, while remaining laser focused on delivering business impact * You have an end-to-end mindset: you use structured, diligent thinking to understand all key components necessary to drive a product's ongoing success * You are an adaptive problem solver, willing to Own the Work and fill in gaps across roles and responsibilities as needed to make your customers successful * Experience helping sales close deals that require technical integrations * Effective communication in stakeholder meetings and ability to translate complex technical language into actionable insights * Highly organized with the ability to manage time, multitask, and work collaboratively in a fast-paced, deadline driven environment * General understanding about API's * Thrives in a high performance culture * Proficient in Google's suite of products ## Description Relay Payments is seeking an Enterprise Solutions Engineer to take primary ownership and accountability for meeting and exceeding customer retention, satisfaction, and adoption targets within a multi-million dollar portfolio of Relay's largest strategic customers. The Enterprise Solutions Engineer will drive enterprise customer success through strategic relationship management, technical integrations, and end-to-end implementation. You'll have a proven ability to partner with Sales to manage complex implementation projects, deliver seamless API and flat file integrations, and accelerate customer adoption from discovery through post-go-live support. A customer advocate with a strong product mindset, you'll own and prioritize product roadmap enhancements and champion customer feedback to influence product development. * Lead technical presentations, conduct implementation planning, manage project timelines, mitigate risks, and deliver quarterly business reviews that align customer goals with business outcomes * Work alongside Sales to conduct integration discovery, follow up meetings, implementation and rollout plans, and more * Project manage the end-to-end implementation process for Enterprise clients requiring excellent stakeholder management, proactive communication, organized project plans, weekly reporting updates, and more * Prepare and deliver technical presentations explaining products or services to existing and prospective customers * Implement and project manage integration implementations for customers from initial customer request through testing and post-implementation follow-up * Attend weekly internal pipeline review meetings to provide integration case status updates * Exceed quality and service standards, including customer contractual deliverables related to the implementation process; define metrics for measuring customer satisfaction * Detect potential roadblocks and implement solutions when issues threaten to delay the timeline or impact budget or business operations * Establish regular customer calls throughout adoption phase to transition customers into full utilization of the solution * Provide support and serve as the main point of contact to customers post go-live * Conduct quarterly business reviews and formal presentations with your customers * Drive customer discovery and execution of the product roadmap and set feature priorities through data-driven and customer-centric considerations that support our strategic business goals * Consistently develop and document detailed product requirements, user stories, acceptance criteria, and success measures * Develop trusted strategic relationships with key internal stakeholders to provide appropriate levels of support to these key partnerships to maintain existing revenue and unlock new opportunities for the business * Execute a win-win strategy for your portfolio that drives value to all parties and positions Relay as a top strategic partner ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Web APIs you might not know about](https://www.wearedevelopers.com/videos/281-web-apis-you-might-not-know-about) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)