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# 1st & 2nd Level Support

- **Company:** DIS AG
- **Location:** Freiburg im Breisgau, Germany (Remote available)
- **Salary:** €55,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Identity and Access Management, Issue Tracking Systems, Information Technology
- **Published:** July 18, 2026
- **Apply:** https://www.adzuna.de/details/5803000023

## About the Role

* Erfolgreich abgeschlossene Ausbildung, Studium oder Umschulung im IT-Bereich
 * Erste Erfahrungen im 1st & 2nd Level IT-Support
 * Kenntnisse im Bereich der Benutzer- & Rechteverwaltung mittels Active Directory und Ticketsystemen von Vorteil
 * Fließende Deutsch- und gute Englischsprachkenntnisse in Wort und Schrift
 * Gutes Gefühl für schnelle und effektive Priorisierung von Kundenanfragen
 * Teamfähigkeit und Eigeninitiative

## Description

* Primäre Ansprechperson für sämtliche Supportanfragen via Ticketsystem, E-Mail oder Telefon
 * Identifizierung und Behebung von Fehlern in Hardware und Software
 * Desktop- und Identitätsmanagement (Benutzer- und Rechteverwaltung)
 * Enge Zusammenarbeit mit verschiedenen IT-Abteilungen


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