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# IT Support Mitarbeiter Helpdesk

- **Company:** Amadeus FiRe AG
- **Location:** Bonn, Germany (Remote available)
- **Salary:** €40,000.0 - €45,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Systems Integration
- **Published:** July 18, 2026
- **Apply:** https://www.adzuna.de/details/5802999643

## About the Role

* Erfolgreich abgeschlossene Ausbildung zum Fachinformatiker für Systemintegration oder vergleichbare Berufserfahrung
 * Fließende Deutsch- und grundlegende Englischkenntnisse
 * Kommunikationsstärke und Teamfähigkeit
 * Selbständige und serviceorientierte Arbeitsweise
 * Motivation zur Weiterentwicklung und Interesse an neuen Technologien

## Description

* Annahme, Klassifizierung und Priorisierung eingehender Störungsmeldungen
 * Bearbeitung von Ticketsystemen und Incident-Tickets
 * Weiterleitung komplexer Störungen an nachgelagerte Supporteinheiten
 * Erstellung und Verteilung von Software-Paketen
 * Betreuung der Kunden über die Hotline


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