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# IT Servicetechniker 2nd Level Support

- **Company:** hkw München
- **Location:** Wolfsburg, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Networking Hardware, Systems Integration, Laptops
- **Published:** July 19, 2026
- **Apply:** https://www.adzuna.de/details/5330203129

## About the Role

* Abgeschlossene Ausbildung als Fachinformatiker Systemintegration oder eine vergleichbare Qualifikation
 * Detaillierte Kenntnisse in aktuellen Windows Betriebssystemen
 * Kenntnisse in Bereich Applikationssupport, im Bereich Endgeräte (PC-Hardware / Laptops, Netzwerkkomponenten, etc.) sowie im Bereich Fehleranalyse und Fehlerkorrekturen
 * Bereitschaft zur gelegentlichen Samstagsarbeit (zwischen 06:00 und 14:00 Uhr)
 * Fließende Deutschkenntnisse

## Description

* Schnellstmögliche Wiederherstellung von Soft- & Hardwarestörungen innerhalb der Produktion
 * Applikationssupport für die eingesetzten Software in der Produktion
 * Pflege und Aktualisierung von Dokumentationen (Benutzer-, System- und Betriebsdokumentation)
 * Fallweise: Hands-On in Zusammenarbeit mit dem Remote Operation Center
 * Dokumentation im Kunden-Ticketsystem (HPSC)


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