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# Systems Administrator, Engineering Operations

- **Company:** Onward Search
- **Location:** Sacramento, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $135,200.0 - $156,000.0
- **Contract:** Temporary contract
- **Skills:** JIRA, Software as a Service, System Configuration, Network Troubleshooting, Scrum Methodology, Enterprise Software Applications, Slack, Gsuite, Zendesk
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a7b0c70870a6b13e

## About the Role

Do you have experience in Zendesk?, * Over five years of experience as a Systems Administrator, SaaS Administrator, or similar role.

 * Proven experience supporting and configuring Slack, Google Workspace, and Zendesk.
 * Familiarity with Agile Scrum and project management methodologies.
 * Strong communication and collaboration abilities.
 * Excellent technical writing and documentation skills.

## Description

We're partnering with a client to find a talented Systems Administrator, Engineering Operations to support their team. This is a fully remote Temp role requiring in-region talent. The position involves supporting enterprise systems including Google Workspace, Slack, Zendesk, and internally-developed tools, with a focus on operations and troubleshooting., * Manage and monitor support channels such as Slack, responding promptly to user and support requests.

 * Investigate and troubleshoot system issues requiring elevated permissions or engineering intervention across Google Workspace, Slack, Zendesk, and other enterprise tools.
 * Escalate complex issues to engineering or partner teams following documentation and protocols.
 * Keep detailed logs of work performed and system changes in Jira, adhering to team processes.
 * Develop and maintain documentation and knowledge base articles for end users and support personnel.
 * Observe system dashboards and escalation metrics, proposing process improvements and automation opportunities to enhance operations.


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