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# Desktop Support Engineer

- **Company:** Cognizant Technology Solutions Corporation
- **Location:** Waukegan, IL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JIRA, Information Technology Operations, Windows Desktop, Servicenow
- **Published:** July 9, 2026
- **Apply:** https://dejobs.org/x/x/52D1FE3F1A10439ABBDF2A315002C424/job/

## About the Role

We are seeking a Desktop Engineer to support pharmacy IT operations, including laptops, desktops, printers, scanners, label printers, barcode devices, and other pharmacy-related equipment. The candidate will be responsible for troubleshooting hardware, software, network, and peripheral issues, ensuring timely resolution of incidents and service requests. The role requires strong desktop support experience, excellent customer service skills, and the ability to support critical pharmacy environments with minimal disruption., A suitable candidate should have 3-6 years of desktop/field support experience, with strong hands-on expertise in Windows desktop support, hardware troubleshooting, printer/peripheral support, and ITSM ticket management. Prior experience supporting pharmacy, healthcare, or retail pharmacy environments would be preferred., ITSM & SLA Management - ServiceNow/Remedy/Jira, ticket handling, incident/request management

3-5 years



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