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# Application Support Analyst

- **Company:** Civica, Inc.
- **Location:** Inglewood, CA, United States (Remote available)
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Software as a Service, Cyber Security, Databases, Knowledge Management, Data Processing, Scripting
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d1c15bcb89f03fac

## About the Role

Do you have experience in Technical Proficiency?, The position provides hands-on experience with application support, scripting, databases, and customer service in a fast-paced environment where learning and progression are encouraged. For individuals who thrive on analytical thinking, enjoy solving complex issues, and want to make a direct impact on customer success, this is an excellent opportunity to grow a long-term career within a respected and forward-thinking organisation., * High-level understanding of supported applications, features, and functionality.

 * Proficiency in scripting languages or automation tools to improve support processes.
 * Familiarity with database systems, including querying and data manipulation.
 * Experience working with SaaS environments or cloud-based applications.
 * Strong verbal and written communication skills with both technical and non-technical stakeholders.
 * Ability to manage, troubleshoot, and resolve incidents effectively within agreed timeframes.
 * Experience coordinating escalations with developers and technical teams.
 * Strong teamwork and collaboration skills in a technical support environment.
 * Analytical and problem-solving skills with the ability to investigate and resolve complex issues.
 * 1-3 years of experience in application support, with proficiency in Microsoft Office tools such as Word and Excel.

## Description

* Deliver excellent customer service and application support in line with defined service levels and Civica values.
 * Diagnose, troubleshoot, and resolve complex customer issues using a customer-centric approach.
 * Maintain accurate records of customer interactions, work completed, and system changes in compliance with data protection and company policies.
 * Follow Service Management processes, ticket handling procedures, and information security/compliance requirements.
 * Continuously develop technical, customer service, and process knowledge to perform effectively in the role.
 * Contribute to continuous improvement by identifying recurring issues, improving knowledge management, and suggesting process enhancements.
 * Manage workload proactively while collaborating with team members to meet productivity, quality, and operational targets.


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