> Markdown version of [/jobs/ext/170088-it-analyst](https://www.wearedevelopers.com/jobs/ext/170088-it-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Analyst - **Company:** FirstService Residential - **Location:** Irvine, CA, United States - **Experience:** Starter - **Salary:** $54,080.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Software Applications, Microsoft Outlook, Desktop Computing, Microsoft Office, Microsoft Software, Citrix Systems, Office Suite, Remote Service Software, Peripherals, Laptops, ManageEngine - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b491340ab42d0783 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Associate's degree?, * Valid State Driver's License and mandated vehicle insurance. * Proficient in English; bilingual skills are helpful. * Expert level with Microsoft Windows 10/11. Proficient in Active Directory, Citrix, Office 365, and Microsoft applications. * Basic understanding of networks and troubleshooting * Strong customer orientation. * Excellent interpersonal and communication skills Education & Experience: * Experience in IT (1-3 years). * Combination of associate's degree and/or IT-related certifications (Microsoft, CompTIA) in a related field is desirable. Physical Requirements & Working Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to sit for extended periods of time. * Must be able to stand for extended periods of time. * Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business. * Must have finger dexterity for typing/using a keyboard. * Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas. * Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates. ## Description To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of this role and technology these responsibilities may change over time. * Manage internal and external client relationships and expectations during escalated issue processes. * Effectively communicate pertinent information to the team, associates, and leadership as needed. * Document all work performed in ServiceDesk in a timely, accurate, and detailed manner, with follow-up to resolution. * Provide professional, courteous, and timely support and service to users/customers. * Occasionally travel to other offices and site locations as needed. * Active Directory - Manage user's accounts, permissions, reset passwords. Create and disable accounts. * Support Office 365 and Office applications (Outlook, Word, Excel). * Manage the maintenance of all hardware (desktops, laptops, printers, and peripherals) and software. * Be familiar with Citrix desktops and applications. * Use remote support tools (GoToAssist, ManageEngine) to troubleshoot and resolve issues. * Conduct user training sessions on an as-needed basis, Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. Tools & Equipment Used: * Must have access to and consistent use of a vehicle for transportation to client sites and local offices. * Computer and peripherals, standard and customized software applications and tools, and usual office equipment. ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)