> Markdown version of [/jobs/ext/170096-tier-2-mid-level-desk-side-support-it-specialist](https://www.wearedevelopers.com/jobs/ext/170096-tier-2-mid-level-desk-side-support-it-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 - Mid-Level Desk Side Support - IT Specialist - **Company:** ActioNet, Inc. - **Location:** Washington, DC, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Audio Video Distribution, BitLocker Drive Encryption, Spreadsheets, Configuration Management, CompTIA Security+, Databases, Text Processing, IT Management, Information Technology Operations, Microsoft Office, System Center Configuration Manager, Network Connections, Microsoft SharePoint, Peripherals, Microsoft InTune, Information Technology, 3-tier Architectures, User Accounts - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=76cf70100a5dc36f ## About the Role Do you have experience in SharePoint?, Do you have a Associate's degree?, Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust, * Associate's degree in Information Technology, Computer Science, or a related discipline. * 3+ years of progressively responsible experience in IT support and administrative roles. * Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory). * Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate. ## Description ActioNet is seeking a Tier 2 - Desk Side Support - IT Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor's degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success. Salary Range: 65,000-75,000 Responsibilities: * Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity. * Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices. * Perform system imaging, patch deployment, and configuration management using SCCM and Intune. * Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory. * Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting. * Perform administrative and clerical tasks to support IT operations and project activities. * Maintain and organize project files, reports, and technical documentation both electronically and manually. * Schedule and coordinate meetings, prepare agendas, and record minutes and action items. * Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction. * Create and maintain spreadsheets for budgeting, cost tracking, and project status updates. * Manage office calendars, meeting logistics, and travel arrangements for staff. * Support IT-related data entry, record management, and non-technical documentation tasks. * Monitor IT asset inventory and assist with procurement tracking. * Ensure compliance with IT security policies, standards, and procedures. * Mentor junior administrative and technical personnel as required. * Handle sensitive or classified materials with discretion and accuracy. * Provide word processing, spreadsheet, and database support for IT teams. * Contribute to the improvement of administrative workflows and technical support processes. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)