> Markdown version of [/jobs/ext/1701218-it-help-desk](https://www.wearedevelopers.com/jobs/ext/1701218-it-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk - **Company:** Tecta America - **Location:** Rosemont, IL, United States - **Experience:** Expert - **Salary:** $80,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Cyber Security, Desktop Computing, Distributed Computing Environment, Windows API, Azure Active Directory, Office365, Microsoft InTune, Computer Equipment, Information Technology, Deployment Automation, Laptops, 3-tier Architectures, SentinelOne Expertise, User Accounts - **Published:** July 10, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17541175?backUrl=%2Fcareer%2F17541175%2FIt-Help-Desk-Illinois-Rosemont ## About the Role * College degree or equivalent experience * 8+ years of IT experience * Customer-focused attitude * Fluent in Spanish, both verbal and written * Extensive experience working in an Active Directory environment * Expert-level knowledge and ability to troubleshoot Windows operating systems * Knowledge of computer hardware and laptops * Deep hands-on experience with Intune * Expert-level experience maintaining Windows images and deployments in a distributed environment Knowledge, Skills & Experience (Desirable): * Android tablet management and deployment (Intune) * Android/iPhone mobile phone configuration * Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi-Function Printers (Xerox, Canon, Toshiba, etc.) Key Competencies: * Management of End User Accounts in each of the following: * Active Directory * O365/Azure Entra ID Windows 10/11 ## Description Design, maintain, and continuously improve the desktop/laptop operating environment at Tecta America. Duties to include hardware evaluations, operating system configurations, application installations/distributions, management of Intune environment, and function as 3^rd level support to the IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both English and Spanish speaking employees across multiple locations. This position will be onsite, Monday through Friday, at our Rosemont, IL office location. Job Functions: * Continuously research and implement endpoint management and security best practices * Create and maintain application deployments/updates using Intune and Patch My PC (Win32/MSI/EXE, detection rules, supersedence) * Monitor, manage, and deploy workstation OS and application patches; produce compliance reporting and support exception handling * Administer Intune/Autopilot enrollment, configuration profiles, compliance policies, and device lifecycle tasks * Act as Tier 3 escalation for endpoint issues; perform deep troubleshooting, root-cause analysis, and durable fixes * Assist Helpdesk with overflow tickets as needed; coach Tier 1/2 on recurring issues via documentation/knowledge transfer * Partner with IT Security (and tools such as SentinelOne where applicable) to investigate endpoint alerts and perform remediation * Maintain documentation for technical and non-technical audiences (KBs, runbooks, "How-To" guides) * Participate in scheduled maintenance windows and occasional after-hours updates as required * Travel to remote offices and acquisition sites as needed * Other duties/projects as assigned, * Compliance with workplace policies and procedures for risk identification, risk assessment and risk control * Active participation in activities associated with the management of workplace health and safety * Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace ## Related Videos - [Let developers develop again](https://www.wearedevelopers.com/videos/463-let-developers-develop-again) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How we built an AI-powered code reviewer in 80 hours](https://www.wearedevelopers.com/videos/1511-how-we-built-an-ai-powered-code-reviewer-in-80-hours) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Hacking C# from the inside - how to do anything in NET](https://www.wearedevelopers.com/videos/117-hacking-c-from-the-inside-how-to-do-anything-in-net) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)