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# ServiceNow Application Administrator 1

- **Company:** HDR, Inc.
- **Location:** Omaha, NE, United States
- **Salary:** $59,756.0 - $85,365.0
- **Contract:** Temporary contract
- **Skills:** HTML, JavaScript (Programming Language), Computer-Aided Design, Application Programming Interfaces (APIs), Agile Methodology, Cascading Style Sheets (CSS), Configuration Management Databases, Software Documentation, Simple Object Access Protocol (SOAP), Extensible Markup Language (XML), Client Side Scripting, SOAPAPI, Information Technology, Web Technologies, Restful APIs, Servicenow
- **Published:** July 10, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17542555?backUrl=%2Fcareer%2F17542555%2FServicenow-Application-Administrator-1-Nebraska-Omaha

## About the Role

Understanding of agile methodologies.
Understanding NIST 800-171 cybersecurity controls.
Familiarity with Architecture/Engineering/Construction operations.
Experience working with some of these web technologies (HTML, CSS, JavaScript, XML, SOAP, REST).
Active Certified ServiceNow Administrator (CSA) or Certified Application Developer (CAD) certifications.
Experience developing ServiceNow flows, business rules, and client scripts.
Knowledge of ServiceNow scripting (JavaScript, Glide API) and CMDB management.
Familiarity with ServiceNow integrations using REST/SOAP APIs.
Experience with update sets, migration processes, and platform upgrades., * Bachelor's degree in Computer Science/MIS-related area or equivalent work experience

 * Good communication skills
 * Ability to interact with customers in a professional manner when providing support for customer problem resolution
 * Self-starter with the ability to perform assigned administration tasks with minimal supervision
 * Attitude and commitment to being an active participant of our employee-owned culture

## Description

Perform administration of production application systems under the direction of more senior staff including ServiceNow platform modules (ITSM, SAMPro, SPM, CMDB, etc.).
Conduct technology implementation tasks under the direction of higher-level technical and managerial staff.
Provide problem resolution of production application systems.
Complete service requests related to assigned systems and ServiceNow workflows.
Perform day-to-day maintenance and troubleshooting tasks for production application systems including resolving ServiceNow incidents and requests.
Research, review and analyze system modifications/patches/upgrades for applicability to assigned systems and ServiceNow platform updates.
Produce and maintain system documentation.
Assist with creating, testing, and deployment of new products, upgrades, and patches in ServiceNow (update sets and migration processes).
Coordinate with Application Managers and product stakeholders.
Occasionally work after-hours and weekends to complete special assignments, changes, or incident responses.
Occasionally travel for operational requirements.
Perform other duties as needed.


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