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# IT Operations Technician

- **Company:** Sentry Insurance
- **Location:** Stevens Point, WI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Computer Networks, Linux, Information Technology Operations, Server Administration, Web Services, Amazon Connect, Sentry, Dynatrace, Pagerduty
- **Published:** July 13, 2026
- **Apply:** https://sentryinsurance.wd1.myworkdayjobs.com/SentryCareers/job/Stevens-Point-WI/IT-Operations-Technician_JR-142432

## About the Role

+ Associates Degree or equivalent work experience.
 + Preferred qualifications include; some continuing education courses in computer system operations.
 + General understanding of computer server and networking concepts, telephony, storage equipment and associated software.
 + Problem-solving, analytical skills and the ability to balance multiple priorities.
 + Good organizational, human relations, and communication (verbal and written) skills.
 + Attention to detail.

If you have experience in the skills listed above, we want you to consider joining the Sentry team!

## Description

* Contribute: You'll work three rotating 12-hour days per week (5:15 a.m. - 4:45 p.m.) in a dynamic environment, where you'll have exposure to a variety of leading technologies while coordinating and resolving issues with a number of Sentry's IT support teams. While working in Sentry's Integrated Operations Center (IOC), you will be exposed to many technologies including AWS Cloud, Amazon Connect, Server Administration (Windows, Linux), Dynatrace, Opsgenie. In this role, you will:
 + Troubleshoot and resolves IT operations production issues using support systems and associated tools to achieve efficient resolution via established procedures.
 + Monitor the health of multiple environments, applications, web services, systems and telephony platforms using associated monitoring and reporting systems.
 + Monitor the daily scheduled job processes to ensure successful completion. Restarts failed processes or escalates issues to appropriate IT resource.
 + Resolve IT associate problems by answering questions and fulfilling requests., If you have specific questions regarding the position, application process, or are interested in learning more about Sentry, please reach out to Katelynne Rivera, Talent Acquisition Specialist Sr.


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