> Markdown version of [/jobs/ext/1701659-help-desk-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/1701659-help-desk-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk/Desktop Support Analyst - **Company:** Robert Half - **Location:** New York, NY, United States - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Okta, Break Fix, Slack, Casper Suite, Gsuite - **Published:** July 7, 2026 - **Apply:** https://www.juju.com/job/00000000gejqjw ## About the Role All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. ## Description Description We are looking for a Help Desk/Desktop Support Analyst to provide reliable day-to-day technical assistance for employees in New York, New York. This Long-term Contract position focuses on supporting end users through efficient ticket resolution, device coordination, and strong communication across the business. The role is well suited to someone who enjoys hands-on troubleshooting, user support, and helping teams stay productive in both office and meeting environments., * Coordinate the shipment and recovery of laptop equipment for onboarding and offboarding activities, working closely with external vendors and internal stakeholders. * Deliver technical support for meetings and events by preparing audiovisual setups, resolving issues quickly, and helping sessions run smoothly. * Handle employee support requests through the ticketing system, addressing common issues such as account access problems, password resets, and lockouts. * Provide basic administration support across workplace tools including Google Workspace, Slack, Okta, Jamf, and other internal business platforms. * Investigate desktop and system issues on Windows-based devices and apply practical fixes to restore user productivity. * Partner with team members to resolve incidents efficiently and identify when requests should be escalated for deeper technical review. * Maintain accurate service records and updates within the service desk platform to ensure visibility into issue status and resolution progress. Requirements * Experience supporting end users in a help desk, desktop support, or service desk environment. * Working knowledge of Microsoft Windows and Windows 10 troubleshooting in a business setting. * Familiarity with Active Directory and user account support tasks. * Ability to manage and resolve service desk tickets with clear communication and consistent follow-through. * Basic troubleshooting skills across hardware, software, access, and device-related issues. * Exposure to administration tasks in tools such as Google Workspace, Slack, Okta, or Jamf. * Comfortable working collaboratively within a team and recognizing when to escalate more complex technical issues. 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