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# IT Service Delivery Manager Manufacturing Operations Support

- **Company:** Calance Consulting Corporation
- **Location:** Greensboro, NC, United States
- **Experience:** Experienced
- **Salary:** $99,840.0 - $108,160.0
- **Contract:** Temporary to permanent
- **Skills:** Application Lifecycle Management, DevOps, Supervisory Control and Data Acquisition (SCADA), Information Technology Operations, Microsoft Office, Web Applications, Mttr
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8be88101135f9cfb

## About the Role

Do you have experience in Technical Proficiency?, * 2+ years in IT operations/service management (manufacturing support and application management)

 * Proven root-cause and preventative action leadership in a service environment
 * Strong communication and executive reporting skills
 * Proficiency with ticket systems and Microsoft Office
 * Solid understanding of DevOps/release practices supporting reliable deployments

Other Skills:

 * Familiarity with Microsoft-focused business tools and web-based systems
 * Experience working in global/cross-cultural environments
 * Strong organization, time management, and customer-service orientation

## Description

Join a dynamic team that ensures Siemens MOM/Opcenter applications and their integrations with MES/PLC/SCADA/ERP consistently support factory performance. You ll own incident/problem/change/release processes, lead major incident response and root-cause efforts, and translate operational realities into clear, executive-level reporting. By driving Kaizen initiatives and data-backed improvement proposals, you ll help raise reliability and reduce downtime while strengthening the partnership between IT and plant operations. You ll also mentor and standardize how the operations support team delivers service with accountability and customer focus., * Serve as the primary IT contact for plant operations; align priorities to production schedules and SLAs/OLAs

 * Own and mature Incident, Request, Problem, Change, and Release processes; track MTTR, first-time fix, backlog health, and change success rate
 * Lead major incident command, root cause analysis, corrective actions, and executive communications
 * Plan, schedule, and execute configuration updates, patches, and releases for MOM/Opcenter and key integrations
 * Collaborate with vendors and engineering to validate secure, compliant deployments and capture requirements
 * Build weekly/monthly reporting for availability, capacity, release outcomes, satisfaction, and cost-to-serve
 * Lead Kaizen initiatives with quantified benefits and track realized outcomes vs targets
 * Coach the operations support team and standardize SOPs while ensuring compliance
 * Partner with operations, quality, maintenance, engineering, and production planning to deliver responsive solutions

Ideal Candidates Will Have:

 * Manufacturing IT service delivery experience with on-site support responsibilities
 * Demonstrated leadership delivering technical support and driving service improvements
 * Experience presenting concise, business-relevant updates to leadership and executives
 * A continuous improvement mindset focused on measurable reliability and efficiency gains


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