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# IT Help Desk Support Specialist

- **Company:** Ares Holdings, LLC
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Desktop Computing, Issue Tracking Systems, Software Engineering, Software Troubleshooting, Microsoft InTune, Casper Suite, Laptops, Servicenow
- **Published:** July 7, 2026
- **Apply:** https://www.nextech-solutions.com/job/1987

## About the Role

We are seeking a customer-focused IT Help Desk Support Specialist to join a growing enterprise IT support team. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is eager to build a long-term career in IT support.

As a first point of contact for end users, you will provide technical assistance, troubleshoot hardware and software issues, and deliver exceptional customer service while ensuring minimal downtime. Comprehensive onboarding and hands-on training will be provided, making this an excellent opportunity for candidates with strong interpersonal skills and a willingness to learn., * Experience providing Tier 1 or IT Help Desk support.

 * Strong customer service and interpersonal communication skills.
 * Professional demeanor with excellent verbal and written communication abilities.
 * Ability to learn new technologies quickly and apply new knowledge effectively.
 * Strong troubleshooting and critical thinking skills.
 * Ability to prioritize multiple tasks in a fast-paced support environment.
 * Comfortable working with ticketing systems and documenting support activities.
 * Self-motivated with the ability to work independently while collaborating with a team.

Preferred Qualifications

 * Experience using ServiceNow or a similar IT service management platform.
 * CompTIA A+ certification.
 * Experience supporting Windows and macOS environments.
 * Familiarity with Microsoft Azure, Microsoft Intune, and Jamf device management solutions.
 * Previous experience supporting desktops, laptops, mobile devices, and end-user hardware.

## Description

* Serve as the first point of contact for end-user IT support requests.
 * Troubleshoot and resolve common hardware, software, and device-related issues.
 * Escalate complex technical issues to higher-level support teams when appropriate.
 * Deliver outstanding customer service while maintaining professionalism in every interaction.
 * Respond to support requests in a timely and efficient manner.
 * Provision, configure, deploy, and maintain desktop computers, laptops, and mobile devices.
 * Document support activities and update tickets within the organization's service management platform.
 * Participate in onboarding and cross-training across multiple support channels.
 * Assist with knowledge sharing and training of team members as needed.
 * Demonstrate initiative, accountability, and a proactive approach to problem solving.


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