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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Clinical Systems Specialist (Application Administrator) - **Company:** Indiana University of Pennsylvania - **Location:** Indianapolis, IN, United States - **Salary:** $55,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Business Systems, Hospital Information Systems, Information Systems, Monitoring of Systems, Imaging Technology, Office Suite, SQL Server Reporting Services, Information Technology, User Administration - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9e19b569ab262d0b ## About the Role Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION Required * Bachelor's degree preferably in computer science, business systems, or related field. WORK EXPERIENCE Preferred * Some experience in customer and application support or related field. * 1 year of experience supporting information systems and healthcare technology in a patient care, healthcare, or dental clinical environment is preferred. * Familiarity with healthcare, dental imaging, or clinical information systems. * Knowledge of healthcare privacy, security, and regulatory requirements. * Experience with SQL reporting tools, and technical documentation. SKILLS Required * Proficient communication skills. * Demonstrates problem solving skills. * Ability to simultaneously handle multiple priorities. * Demonstrates customer service skills. * Quickly troubleshoots and resolves problems. Preferred * Ability to follow established procedures and technical instructions. * Ability to learn and support new technologies and systems. * Ability to create clear and accurate technical documentation. Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. ## Description Department Specific Responsibilities * Provides technical and operational support for clinical and imaging systems, ensuring reliable performance across patient care, education, and clinical operations. * Troubleshoots system, workflow, and connectivity issues, supports system administration and maintenance, and collaborates with internal teams and vendors to resolve complex challenges. * Contributes to documentation, training, and continuous improvements to enhance system functionality and user experience. * Provides operational and technical support for clinical systems, imaging systems, and related technologies used throughout the Indiana University School of Dentistry. * Troubleshoots software, hardware, workflow, and system issues impacting patient care, education, and clinical operations. * Assists with system administration, maintenance, testing, documentation, training, and support activities. * Provides technical support to faculty, staff, and students utilizing clinical systems and related technologies. * Troubleshoots and resolves software, hardware, imaging, workflow, and connectivity issues. * Supports the administration, maintenance, testing, and production use of clinical systems and applications. * Assists with user account management, access requests, system monitoring, and routine maintenance activities. * Works with vendors and internal teams to diagnose and resolve system issues. * Creates and maintains standard operating procedures (SOPs), technical documentation, and knowledge articles. * Develops and provides user training materials and end-user support. * Assists with special projects as needed. General Responsibilities * Provides customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications. * Troubleshoots and analyzes problems and bugs in applications and products. * Supports the testing and production use of applications and products. * Performs upgrades, releases, customization, and documentation of work according to team's established methodology. * Collaborates with technical and functional business clients and teams within the central information technology organization. * Assists in project planning, formulating objectives, estimating tasks, and evaluation of customer requests. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Grappling With Clunky Old Software? 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