> Markdown version of [/jobs/ext/1703075-it-geek-street-technical-support-2](https://www.wearedevelopers.com/jobs/ext/1703075-it-geek-street-technical-support-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT - Geek Street Technical Support 2 - **Company:** TekWissen LLC - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $115,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Command-Line Interface, Cyber Security, Computer Networks, Domain Name System (DNS), Windows PowerShell - **Published:** July 12, 2026 - **Apply:** https://www.careerjet.com/jobad/usfe6e54f56eeb9e7e6d436dcbd33b5fe8 ## About the Role * Basic understanding of Windows troubleshooting? Android/iOS familiarity * Customer-oriented mindset * Ability to take clear notes to capture problems correctly * A general understanding of MacOS would be helpful but is not required What would set you apart: * PowerShell or command line (CLI) familiarity * CompTIA A+ certification * Familiarity with networking concepts (DNS, LAN, WAN)WHO WE'RE LOOKING FOR: * Someone who can comfortably navigate a PC to perform basic troubleshooting * People who can patiently take the time to understand an issue in order to properly document it * Candidates who have an interest in technology and who work well in a customer-facing role * Good communication skills, both verbal and written, for assisting users and documenting issues * Ability to work in a team and learn from others * Patience and a customer-focused attitude to help non-technical users * 2-4 years of experience requested ## Description THE ROLE: Our team is looking for a candidate with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting. ONSITE: This is an on-site position, as this is a hands-on technical support role. WHAT YOU'LL BE DOING: * Providing first level triage and technical support to employees through tickets and in-person at the Client's Geek Street support desk. * Analyzing technician (peer) workflows to identify areas of improvement and optimization. * Identifying technician workflows which do not have supporting process documentation. * Assisting the IT team with system provisioning and device refresh/replacements.? * Documentation writing * Physical and Virtual asset stockroom maintenance * Supporting IT project goals * Helping to set up devices or mobile accessories * Communicating status updates with internal clients * Ensuring that requests are being prioritized and closed in a timely manner * Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support * Learning and adhering to company policies and procedures regarding IT security and data privacy * Engage in knowledge-sharing sessions and training to enhance technical skills. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [You’re a great coder? 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