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# IT Support Specialist

- **Company:** PIRTANO CONSTRUCTION COMPANY INC
- **Location:** Addison, IL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Microsoft Outlook, Cloud Computing, Desktop Computing, Internetworking, Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, EndPointSecurity, Wi-Fi Technology, Network Routers, Tablet Computers, Software Troubleshooting, Microsoft InTune, Laptops, User Accounts
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b19c39321673783e

## About the Role

The ideal candidate is highly reliable, organized, and able to work independently while supporting a fast-paced, service-driven business environment., * 2-5 years of IT support or help desk experience

 * Strong experience with Microsoft 365 administration
 * Experience supporting Windows laptops/desktops and mobile devices
 * Basic understanding of networking (Wi-Fi, routers, VPN)
 * Strong troubleshooting and problem-solving skills
 * Excellent communication and customer service skills

Preferred Qualifications

 * CompTIA A+, Network+, or Microsoft certifications
 * Experience with mobile device management (Intune or similar)
 * Experience working with an MSP (Managed Service Provider)
 * Experience in a multi-location or field-service environment

## Description

We are seeking a hands-on IT Support Specialist to support our growing organization. This role will be responsible for day-to-day technology support across our office and field teams, including laptops, desktops, mobile devices, phone systems, and basic network troubleshooting., End-User Support

 * Provide day-to-day technical support for employees (in-office and remote)
 * Troubleshoot hardware, software, and connectivity issues
 * Respond to help desk requests and resolve issues in a timely manner

Device Setup & Management

 * Set up and configure new laptops, desktops, and mobile devices
 * Manage device inventory, tracking, and lifecycle replacement
 * Install and update required software and applications
 * Ensure proper device security settings and encryption

Microsoft 365 Administration

 * Create, modify, and deactivate user accounts
 * Manage Outlook, Teams, OneDrive, SharePoint access and permissions
 * Handle password resets, MFA, and licensing
 * Support onboarding and offboarding processes

Mobile & Phone Support

 * Set up company cell phones and tablets (iOS/Android)
 * Support mobile device management (MDM) tools
 * Troubleshoot mobile connectivity and carrier issues
 * Assist with VoIP or cloud-based phone systems as needed

Networking & Infrastructure (Basic Level)

 * Troubleshoot Wi-Fi and internet connectivity issues
 * Assist with routers, switches, and basic network support
 * Coordinate with internet and telecom providers when needed

IT Administration & Vendor Coordination

 * Track IT equipment, warranties, and licenses
 * Coordinate with managed IT service providers (MSP) for escalations
 * Order hardware and software as needed
 * Maintain IT documentation and asset records

Security & Compliance

 * Support cybersecurity best practices (MFA, antivirus, device encryption)
 * Assist with offboarding security procedures (account/device disablement)
 * Ensure compliance with company IT policies


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