> Markdown version of [/jobs/ext/170345-senior-content-designer](https://www.wearedevelopers.com/jobs/ext/170345-senior-content-designer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Content Designer - **Company:** HRB Digital LLC. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $73,400.0 - $110,100.0 - **Contract:** Permanent contract - **Skills:** Adobe InDesign, Artificial Intelligence, Customer Data Management, User-Centered Design, Chatbots, Figma - **Published:** May 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=38eefdce8d5bf663 ## About the Role Do you have experience in Writing skills?, * 5+ years of UX writing experience working as part of a Content Strategy or UX writing team * Bachelor's degree in English, Journalism, Liberal Arts, or relevant work experience * Deep knowledge of content strategy and design principles and methods * Curiosity and commitment to new ideas and innovating to drive business results * Powerful communication and presentation skills * Strong understanding of storytelling and conversation techniques * Experience working as part of a multidisciplinary product design or UX team * Experience crafting content using design tools such as Figma * A passion for simplifying complex problems and understand customer needs * A dazzling portfolio demonstrating your strong writing craft and collaborative process ## Description Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block! What you'll do...: H&R Block is looking for a Senior Content Designer to reinvent our digital experiences empowering customers. The Senior Content Designer is an essential role in transforming our brand from seasonal tax prep to a year-round financial services provider. You might call yourself a content strategist, UX writer, information architect, product writer, or something else. You translate complex topics in accessible ways and report to a senior content design leader. The Customer Design team is the UX nucleus for our client experiences delivering our expertise and care every day. Day to day, you'll... * Contribute end-to-end content across our products for tax prep and financial services, product support, help centers, chatbots * Own small- to medium-size projects and product experiences with some direction from senior leaders * Deliver content design that achieves our business strategy and solves customer problems, ensuring it is clear and engaging * Support the direction of the senior content design leader while pushing for new thinking * Use AI to accelerate your work and be a thoughtful advocate for improving the use of AI across the design process * Advocate for the customer through human-centered design methods, ensuring our products speak their language and meet their needs * Immerse yourself in research to develop deep customer empathy * Advance a strong point of view, backed up by personal expertise, design rationale, customer data, and industry trends * Conceptualize a broad spectrum of ideas and then narrow based on experimentation and customer research * Participate in design reviews and critiques and help all designers strengthen their skills in content design * Partner with Product Management to push for customer-centric, personalized content; partner with IT leaders to operationalize delivery and modernize our systems ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [Fireside Chat with Kris Rasmussen, CTO at Figma](https://www.wearedevelopers.com/videos/982-fireside-chat-with-kris-rasmussen-cto-at-figma) - [Personal Branding for Top HR Professionals](https://www.wearedevelopers.com/videos/1471-personal-branding-for-top-hr-professionals) - [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems) ## Related Articles - [A call for Guest Writers for the WeAreDevelopers Magazine](https://www.wearedevelopers.com/magazine/648-a-call-for-guest-writers-for-the-wearedevelopers-magazine) - [How to Tell if Something Was Written by ChatGPT](https://www.wearedevelopers.com/magazine/314-how-to-tell-if-something-was-written-by-chatgpt) - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design) - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 133 - Back to Front](https://www.wearedevelopers.com/magazine/474-dev-digest-133-back-to-front)