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# IT Support

- **Company:** ECS Limited
- **Location:** Chantilly, VA, United States
- **Experience:** Starter
- **Salary:** $51,480.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Server Applications, Computer Literacy, Desktop Computing, File Server, Networking Basics, Network Server
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e6ed3c0d8b733118

## About the Role

* High school diploma or equivalent
 * 0-2 years of related experience

## Description

* Providing high quality 1st level desktop support services to end users via telephone and/or remote access support
 * Troubleshooting and resolving end user computer software and hardware issues to include computers, laptops, and printing devices
 * Providing 1st level support, and 3rd party proprietary applications
 * Troubleshooting and resolving basic network connectivity issues ensuring desktops computers interconnect seamlessly with diverse systems including file servers, email servers, application servers, and administrative systems
 * Following appropriate steps for issue resolution, including keeping users informed of their ticket status, and escalating issues in conjunction with Help Desk processes and procedures as necessary
 * Developing advanced knowledge of applications
 * Answering end user questions by applying knowledge of computer software, hardware, networks, and established procedures
 * Participation in team meetings and projects as a technical resource
 * Assist with various projects as needed
 * Working with vendor support contacts to resolve technical problems with desktop computing equipment and software
 * Testing software and hardware to evaluate ease of use and whether product will aid end user in performing work
 * Writing and/revising user training manuals and procedures
 * Meet and maintain the managements provided service level agreements
 * Other duties as requested by ECS Leadership


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